Hyundai Of Silsbee offers the highest quality service and vehicle maintenance.Hyundai Of Silsbee offers the highest quality service and vehicle maintenance.
I purchased a SUV from them in 2019. The sale went thru fine, no issues. A year later they start calling me asking me to sell the car back to them because they do not have enough stock of older cars. After 20 plus calls (mostly voicemails) I ask them to stop calling me on this and then blocked their number. I then receive an email from the corporation about national recalls and that any Hyundai dealership will repair them free of charge. So I make an appointment and drive up there for the repairs, only to be told that they have parts for 2 of the 3 recalls. 1 of the repairs will costs me, 1 of the repairs they have to order the part for and will contact me when it comes in. Now the 1 that I would have to pay for, after talking to the manager, was informed they made a mistake and I did not have to pay for. But that was only after talking to a manager was hat resolved. It's been 8 months and I still haven't heard back from the service dept about the recall part they had to order. I had to drive to a Hyundai dealership in Houston who had the part and repaired it in about 15 minutes. They informed me all dealerships should have the part in stock since it was a common part. So today 3 years later, I get a call from a Virginia number and when I answer it, guess what? It's Hyundai Silsbee asking if I'm interested in selling my SUV back to them. When I declined, I was asked why. I declined 3 more times and each time was ignored and The person was going down a required question checklists. I disconnected the call from the Virginia number and blocked it. I then called the main number and asked for a manager only to be transferred to someone that is not a manager to be told that there is no manager available and that he will have one call me back at their connivence. Poor customer service, shady practices, and they keep calling back thinking that's what is going to make me want to go back and do business with them?
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