Spoke with Katrina. She said the reason she rated them a 4 on how they treated her is because it was over a 2 week wait on the waiting list and they were not attentive to her questions and concerns. There was also a bad communication with the insurance company and this business because of the rental. She had to get the manager involved in which he did an amazing job. She chose not to elaborate with more details about the communication issue. She said she does not know if the vehicle was or wasn't ready because the insurance company asked for an extension and she didn't know the reason why. Other than that she has been to the related dealership and she always had good service there.
Recommended
This review was collected via phone interview by Customer Research Inc.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer
