Jones Home and Auto


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

160 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 11 months ago

Review for Jones Home and Auto
DEBORAH R. on 12/23/2015
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Usually fantastic serve and quality care, we all have off days. "
My husband said the oil was over full, 3 cells in the battery were low, tire pressure was not checked - my book from Honda was checked. I guess just the oil was changed and registration check but I would have thought basic maintenance would have been done. Know I was a walk in; this visit was not up to your usual standards.
Vehicle: Honda Accord
Service Date: 12/09/2015
Review Created: 12/23/2015 08:17 AM
BRANT B. at Jones Home and Auto responded on 12/23/2015

Mrs. Rosenberger,
I just want to apologize for the unsatisfactory service you had your last visit. I will speak with the technician and find out what happened. As far as the battery test, thats not a normal thing we check with an oil change and I apologize for that inconvenience. The tire pressures, fluids, belts, hoses, and visual inspection is usually done with every oil change. Again I'm so sorry for the unsatisfactory visit. I will ensure that your next visit is better.
Thank you,
Brant Blair
Shop/Sales Manager