Spoke with Milt. He stated his wife drove about two and a half hours for a new battery under warranty. While there, she asked what value the business would place on her vehicle, since she is considering trading it in. It's a hybrid that doesn't get the mileage that the business led her to believe when she purchased it. A sales representative took down the vehicle information and test drove it. He acted like he was going to provide the value. After all that rigamarole, he said he would not provide the value unless she was ready to close on a sale. He tried to force a sale on her. He led her on. Milt stated she was livid, and still is, two weeks later. That's why the visit was not entirely satisfactory. According to Milt, all she wanted was the vehicle's value so that she and he could discuss some options. Something has changed in the business world that Milt is not aware of. Maybe the business is operating in some sort of suicide mode. He has no idea, but they took a supposedly valued customer and turned them into a really mad customer. They perverted the customer relationship and showed no interest in keeping the customer more than making a sale. They might as well have told her to kiss off hostilely. Milt and Janet have multiple vehicles and will purchase vehicles through the coming years, so they should be valued customers. The service department did a good job, but the issue of mistreating Janet is part and parcel of the whole experience. The business could serve him better by calling about satisfaction only after appointments transpire, not before, and by providing a ballpark value on vehicles when the customer asks for it.
Recommended
This review was collected via phone interview by Customer Research Inc.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer