Felecia said the vehicle was ready an hour late. She said she was in the waiting room and the wait felt a little long. The service advisor did not let her know there was a delay until 30 minutes into the delay and they did not tell her why the vehicle was ready late. It would have been better if the service advisor had let her know earlier that there would be a delay.
Recommended
This review was collected via phone interview by Customer Research Inc.
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