Liberty Hyundai of Mahwah


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1204 Reviews

ReScore Reviews™ (29)

ReScore
Overall Rating 4.620689/5Overall Rating 4.620689/5Overall Rating 4.620689/5Overall Rating 4.620689/5rating 4.620689
Original
Overall Rating 2.25926/5Overall Rating 2.25926/5rating 2.25926rating 2.25926rating 2.25926
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a good experience "
Very clean and knowledgeable service center. Second Hyundai I have owned and I have never had any issues when dealing with Liberty Hyundai's service center. One big plus is they have a lot of loaner cars, unlike a lot of their competitors.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/16/2017 01:39 PM
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personalized service"
Mary Ann knows me by name. They are efficient and accurate.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 12:24 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/16/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.
Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Justin B. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
I was pressed for time on Saturday and requested a loaner. Was advised that one wa not available, but service could be expedited. What was initially quoted 2 hrs to complete. Was done in 45 mins
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/16/2017 08:02 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/16/2017

Hi Justin,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for you kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else. 

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Nancy B. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, courteous and thorough"
I was very happy with my service as always.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 01:43 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/16/2017

Hi Nancy,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Lourdes A. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Alway professional and inviting for all my service needs "
Amazing team full of the best people. Maryanne always smiling and courteous Danny best manager and Steve as polite as ever
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 07:30 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/16/2017

Hi Lourdes,

Thank you for taking the time to complete the survey. At Liberty Hyundai we appreciate your business and the 5 star review. Also for your glowing words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Louis D. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Genesis service "
Service Mgr identified the source of the problem over the phone and had the car diagnosed and inspected shortly after I arrived. Service Advisor arranged for overnight shipping of the malfunctioning part and quickly put me into a (Genesis) loaner. My car was ready the following day. Service Mgr and Advisor are hands on and kept me informed during the process
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 01:17 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/15/2017

Hi Louis,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your glowing words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Theodore Z. on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great customer service"
Customer service was great, got my car fixed and serviced quickly
Vehicle: 2008 Hyundai Veracruz
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:58 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/15/2017

Hi Theodore,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 4 star review. Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Richard F. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service and People "
People are friendly time efficient and wonderful place to do business
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/14/2017 04:37 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/15/2017

Hi Richard,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else. 

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"in for recall"
Welcomed and car was well taken care of!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/14/2017 10:38 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/14/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review"
Prompt, quick corteous service...
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 03:50 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/14/2017

Hi Valued Customer,

Thank you for taking th e time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Michael S. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
As always, everything went as expected.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 06:01 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/14/2017

Hi Michael,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance "
Expensive
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/12/2017 09:21 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/14/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. we at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel comfortable at this dealership"
Yes.. I enjoy coming here even though it's a further drive .. not happy with Paramus route 4 dealership
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/12/2017 02:26 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/14/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. We at Liberty Hyundai we appreciate your business and the 5 star review. Also for your kind words regarding our facility. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Charles M. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"EXCELLENT EXPERIENCE"
I WAS GREETED AT THE DOOR AND SHOWN WHERE TO PARK, AND WHERE THE OFFICES ARE. GREETED BY MARYANN
DIGIOVANNI AND WRITTEN UP. THE VISIT WAS FOR THREE RECALL ITEMS, HOWEVER AT THE END OF THE INSPECTION SHE SHOWED ME THAT THE CABIN FILTER REQUIRED REPLACEMENT. ALL WORK DONE, CAR WASHED . OVERALL THIS WAS AN EXCELLENT EXPERIENCE. SPECIAL THANK YOU TO MARYANN, SHE IS THE BEST!!!!!
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 09:11 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/14/2017

Hi Charles,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and professionalism "
My vehicle was return in a timely manner and the service was great.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/11/2017 05:27 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/14/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Hollis M. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The person"
Excellent
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/11/2017 02:59 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/11/2017

Hi Hollis,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Chester R. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Vehicle Examination"
Techs perform an totalckeck of your and provide a list of possible corrective action and associated costs.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 02:13 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/11/2017

Hi Chester,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Steven B. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A good place for your car"
friendly ..VERY,,,,,,..from the people who greet you when you first pull into the garage to the people at the desk who are writing you up........ warm atmosphere....
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/09/2017 05:44 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/09/2017

Hi Steve,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Also for your kind words regarding our facility and staff. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Warranty Service; Expensive Routine Maintenance"
This was for warranty service. Previously we had a 7,500 mi service check that cost us $300. The same service at Honda was about $200. This dealer also included an unnecessary fuel system additive. When using a Tier 1 fuel (as we do) a fuel additive is not necessary. The dealer never asked about the fuel we used and charged us for the additive.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/08/2017 01:27 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/08/2017
  • Valued customer ,
    Thank you for taking the time to complete the survey. We appreciate your business and the five star review. We look forward to seeing you soon. Thank you for choosing Liberty . Enjoy the rest of your summer.

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
David P. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and great deal"
Great offer and APR is lower than other dealers that just want to trick you.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 12:17 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 08/08/2017

Hi David,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
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