Liberty Hyundai of Mahwah


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

1111 Reviews

ReScore Reviews™ (25)

ReScore
Overall Rating 4.5599976/5Overall Rating 4.5599976/5Overall Rating 4.5599976/5Overall Rating 4.5599976/5rating 4.5599976
Original
Overall Rating 2.2/5Overall Rating 2.2/5rating 2.2rating 2.2rating 2.2
94% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Maryjoe W. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/23/2017 10:46 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/23/2017

Hi Maryjoe,

Thank you for taking the time to complete the survey. Liberty Hyundai appreciates your business and the 5 star review. Please call us anytime for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Service at Liberty Hyundai"
Good place . I've been using them for a few years now. Pricey (as all dealerships are), but good service and friendly people.
Vehicle: 2012 Hyundai Genesis Co
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 10:36 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/23/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"nice helpful people on staff here"
got an oil change and rotation. service was fast & professional.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/22/2017 12:01 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/23/2017

Hi Valued Customer,

Liberty Hyundai wants to Thank you for you for your business and the 4 star review. Please call us for your next maintenance appointment or if we can help with anything else. We want to be your 'Go To' 5 star dealer.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer ReScore Review on 06/23/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always"
I come here only to get all my services done on my Hyundai cars. Everything is done in a timely manner and Maryanne service rep does a great job in making sure I'm a happy and satisfied customer. She even threw in a free car wash cause she saw one of my cars was dirty. I appreciate it! 5 stars!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/22/2017 11:00 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great service but please ask before doing extra"
They did a great job but they decided to do a free car wash without even asking. I just wish they asked first, I would have said no so I they do not scratch the car used the same towels over and over again. Great service but just ask before doing more, even it is free.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/22/2017 11:00 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/23/2017

Hi Valued Customer,

Thank you for taking the time to speak to me. I'm sorry for the misunderstanding regarding the car wash when you were here, its a new service and sometimes it is not always mentioned. I am making a note in our system that you have requested that we do not wash your car. I am sending you a re-score request. Thank you.

Regards,

Maryann

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Charles H. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Clean, comfortable waiting area.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/22/2017 10:50 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/23/2017

Hi Charlie,

Team Liberty want to Thank You for your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else. Liberty Hyundai wants to be your 'Go To' 5 star dealer.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Stanislav B. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Responsible people"
great service
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/21/2017 04:50 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/22/2017

Hi Stanislav,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if you need help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Robert B. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Free loaner"
Bob b
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/20/2017 01:00 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/20/2017

Hi Robert,

Thank you for taking the time to complete the survey. Liberty Hyundai appreciates your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else. We want to be your 'Go To' 5 star dealer.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Excellent staffs and clean lounge
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/19/2017 05:02 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/20/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else. Liberty Hyundai wants to be your 'Go To' 5 star dealer.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The service representatives and the service technicians do excellent work"
Liberty Hyundai takes care of your car in an efficient and careful manner. The service representatives (Maryanne in particular) and the service technicians do excellent work.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/19/2017 02:37 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/20/2017

Hi Valued Customer,

Thank you for taking the time to complete the survey and acknowledging the work we do to service your vehicle in a timely manner. We at Liberty Hyundai appreciate your business and the 4 star review. Please call us anytime if there is anything else we can do.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Jermias R. on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance service"
Great place and staff
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 11:57 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/20/2017

Hi Jermias,

Thank you for taking the time to complete the survey. We at Liberty Hyundai appreciate your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else. We want to be your 'Go To ' 5 star dealer.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
Excellent service
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/18/2017 05:10 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/19/2017

Hi Valued Customer,

Team Liberty wants to Thank You for your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else. Liberty Hyundai wants to be your 'Go To' 5 star dealer.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Place very clean and nice employees"
Satisfied Customer
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/18/2017 06:59 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/19/2017

Hi Valued Customer,

Team Liberty wants to Thank You for your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else. Liberty Hyundai wants to be your 'Go To' 5 star dealer.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department"
Friendly atmosphere, work done in a timely manner
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/16/2017 01:22 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/17/2017

Hi Valued Customer,

Thank you for taking the time to compete the survey. We also Thank You for your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review Mahwah Liberty"
Good service. Just need to provie more perks and information on how the bill. The bill should be itemized for clear information of services and not have "Misc Charges"
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/15/2017 06:50 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/15/2017
  • Valued customer,
    Thank you for taking the time out to complete the survey.We appreciate your business and  strong review. We are constantly looking for ways to improve our facility . Thank you for choosing Liberty Hyundai. 

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Scheduled service"
Very professional
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/14/2017 11:27 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/14/2017
  • Dear valued customer ,
    Thank you for taking the time out to complete the survey. We appreciate your business and the five star review. Thank you for choosing Liberty Hyundai. We look forward to seeing you soon .

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Frederick J. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees"
The employees make feel very welcome
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/08/2017
Service Type: Maintenance
Review Created: 06/13/2017 02:58 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/13/2017

Hi Frederick,

Thank you for taking the time to complete the survey. We also want to Thank You for your business and the 5 star review. Please call us for your next maintenance appointment or if we c an help with anything else. We look forward to seeing you again in the future.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Verified Customer ReScore Review on 06/13/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service, friendly and caring sales and service staff"
Good deal on my car and and great buying experience. Really appreciated the follow up call to see how I liked the car and expressing their availability if I had any questions or problems
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/12/2017 04:28 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Anonymous"
People friendly and accommadating, just felt the service on my car was expensive
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/12/2017 04:28 PM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/13/2017
  • Dear valued customer ,

    Thank you for taking the time out to complete the survey .We appreciate your business. Thank you for taking my call . I'm glad we could discuss your visit . I look forward to seeing you soon. Congratulations on your new Santa Fe.

    DANIEL C DELVALLE
    201-529-4900
    SERVICE MANAGER
    ddelvalle@libertyhyundai.com
RICHARD B. on 06/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service "
good service
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/12/2017 11:21 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/12/2017

Hello Richard ,

  •       Thank you for taking the time to complete the survey. We appreciate your business and the five star review. We look forward to seeing you soon. Thank you for choosing Liberty Hyundai. I'm always just a phone call away.




DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Ronald M. on 06/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employee's"
Great employee's make a great organization-your employee's are great-they understand
customer service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/07/2017
Service Type: Maintenance
Review Created: 06/10/2017 07:12 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/12/2017

Hi Ronald,

Thank you for taking the time to complete the survey. And Thank you for your business and the 5 star review! We appreciate you noticing our great staff and the trust you instill in us to keep your vehicle on the road. Call us for your next maintenance appointment or if we can help with anything else.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
Joe Z. on 06/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
good service
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 06/03/2017
Service Type: Maintenance
Review Created: 06/10/2017 03:48 AM
Daniel C D., Service Manager at Liberty Hyundai of Mahwah responded on 06/12/2017

Hi Joe,

Team Liberty wants to THANK YOU for your business and the 5 star review. Please call us for your next maintenance appointment or if we can help with anything else. Liberty Hyundai wants to be your ' GO TO' 5 star dealer.

Regards,

DANIEL C DELVALLE
201-529-4900
SERVICE MANAGER
ddelvalle@libertyhyundai.com
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