Lithia Hyundai of Anchorage


Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

395 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 3.8750013/5Overall Rating 3.8750013/5Overall Rating 3.8750013/5rating 3.8750013rating 3.8750013
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
91% Would Recommend
100% Business Response
Latest Review about 8 hours ago
Joseph S. on 02/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professionals at all levels. "
Outstanding Job.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 02/17/2017
Service Type: Maintenance
Review Created: 02/24/2017 03:47 PM
Verified Customer on 02/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good"
good
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 02/18/2017
Service Type: Maintenance
Review Created: 02/23/2017 08:09 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/23/2017

Thank you for the review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Christina C. on 02/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable "
Great service man at the counter.
Vehicle: 2005 Hyundai Elantra
Category: Service
Service Date: 02/15/2017
Service Type: Maintenance
Review Created: 02/22/2017 05:57 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/23/2017

Thank you for the 5 star review Christina. I am glad Phil was able to give you a great experience.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Verified Customer on 02/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing service"
Lived in 4 states with same vehicle. Best dealer I've dealt with!
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 02/17/2017
Service Type: Maintenance
Review Created: 02/21/2017 08:54 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/22/2017

Thank you for the 5 star review. We appreciate the great comment.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Darrel K. on 02/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Had to drip it off late, but they got my oil changed as well as ckeaned my interior and a car was to boot, great job.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 02/14/2017
Service Type: Maintenance
Review Created: 02/19/2017 06:09 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/20/2017

Thank you for the 5 star review Darrel!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Wendy L. on 02/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to schedule service appointments. They have excellent services. It was great having a ride to work while my car was being serviced. "
It was easy making an appointment to accommodate my busy schedule, the shuttle service is such a convenience for the owner of the car: The staff was very knowledgeable of the service needs. They provided what the cost would be so much there was avoidable charges. Fast and efficient scheduling with pleasent staff!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 02/13/2017
Service Type: Maintenance
Review Created: 02/19/2017 01:47 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/20/2017

Thank  you for the 5 star review Wendy!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Tony Y. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good staff, good service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/15/2017
Service Type: Repair
Review Created: 02/17/2017 07:09 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/20/2017

Thank you for the 5 star review Tony!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Johnny M. on 02/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good place to do business "
Yes
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 02/10/2017
Service Type: Repair
Review Created: 02/17/2017 03:53 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/20/2017

Thank you for the great review Johnny!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Marilyn H. on 02/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great cars. great service. great attitudes."
Love the cars. We have three now from this dealership. And when we need to get in for servicing, they take great care of us still. Last week we forgot to schedule our oil changes, and remembered the morning we had to leave back to Homer. They got us in and got the oil changes done in time for us to be on the road and homer before dark. That means a lot when you have to travel down moose alley. Thanks so much!
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 02/06/2017
Service Type: Maintenance
Review Created: 02/12/2017 05:22 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/13/2017

Thank you for taking the time to fill out the review. We appreciate the kind words.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Verified Customer on 02/09/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Annoyed in Eagle River"
Was told I needed costly fix and husband did it in 2 minutes for free
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/07/2017
Service Type: Repair
Review Created: 02/09/2017 01:57 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/13/2017

I appologize that you were not told about the reset button in the back of the radio. In our experience after the radio is reset the problem will return in the future. I do not want anyone to think that we our taking advantage of our customers. If you feel that we should discuss this further please feel free to contact me.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Carletta G. on 02/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service, Service and more service"
I drop my car off. I get a free ride to work. I get picked up from work when I want with friendly manner. My service is explained in detail. Good people work at this dealership.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 01/26/2017
Service Type: Repair
Review Created: 02/08/2017 08:12 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/09/2017

Thank you for the great 5 star review Carletta.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Randall L. on 02/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Assistance!"
Always fast and friendly. I have never had an issue with any service I have received from them.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 02/03/2017
Service Type: Maintenance
Review Created: 02/07/2017 09:48 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/09/2017

Thank you for the 5 star review Randall.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Sienny W. on 02/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"OLF"
Great service
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 02/03/2017
Service Type: Maintenance
Review Created: 02/07/2017 09:39 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/09/2017

Thank you for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Robert M. on 02/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Warranty repair"
Head light was out. Replaced i 30 minutes.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 01/31/2017
Service Type: Repair
Review Created: 02/05/2017 01:56 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/06/2017

Thank you for taking the time to give us a review we appreciate it.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Terry T. on 02/04/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"tturk"
All good except they don't have loaner cars. I had to rent a car up to 2 weeks. Service was for warranty work, and no fault of mine, yet I had to pay for rental and hitch rides when couldn't afford anymore.Sent me Enterprise for discount, which didn't honor. Paid $425.00 for 6 days rental. Hyundai just shrugged off. They need loaners.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 01/30/2017
Service Type: Repair
Review Created: 02/04/2017 05:15 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/06/2017

I apologize for the inconvenience of not having loaners available for you when your vehicle was being repaired. Please feel free to contact me if you would like to discuss anything further.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Verified Customer on 02/03/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Nice and friendly, but slow."
Everyone is nice at Lythia Anchorage. I just would like them to be better.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 01/31/2017
Service Type: Maintenance
Review Created: 02/03/2017 12:16 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/06/2017

I apologize for the inconvenience of not having your car returned to you in a more reasonable time. Please contact me if you would like to discuss this further.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Verified Customer on 02/01/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I like it when they pay attention to small details.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 01/30/2017
Service Type: Repair
Review Created: 02/01/2017 06:23 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/02/2017

Thank you for the review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Yoo K. on 01/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"............................."
..........................
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 01/26/2017
Service Type: Repair
Review Created: 01/30/2017 05:33 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/01/2017

Thank you.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Dianna J. on 01/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, great people"
The whole experience was great. Everyone was very helpful, as usual.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 01/26/2017
Service Type: Maintenance
Review Created: 01/30/2017 11:59 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 02/01/2017

Thank you for the great review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Nina B. on 01/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service department"
I received very professional and efficient service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 01/19/2017
Service Type: Maintenance
Review Created: 01/26/2017 04:13 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 01/30/2017

Thank you Nina for taking the time to fill out the review, we appreciate it.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
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