Lithia Hyundai of Anchorage


Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

472 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 3.8750013/5Overall Rating 3.8750013/5Overall Rating 3.8750013/5rating 3.8750013rating 3.8750013
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
91% Would Recommend
100% Business Response
Latest Review 1 day ago
Michael F. on 05/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Insulting survey"
Please stop the insulting and time consuming surveys or I will need to go somewhere there is a better trust factor.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 05/20/2017
Service Type: Repair
Review Created: 05/23/2017 10:48 AM
Jane B. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I'm happy"
On time, timely service.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 05/11/2017
Service Type: Maintenance
Review Created: 05/18/2017 09:24 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/19/2017

Thank you for the five star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Yong L. on 05/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent and friendly service"
Excellent customer service and very friendly reception. Finished job on time and fantastic caring.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 05/16/2017
Service Type: Maintenance
Review Created: 05/18/2017 09:45 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/18/2017

Thank you for the review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Jenny P. on 05/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"You all seem to just work together well"
In the very end I got a updated 2017 Elantra. I just got home and the drive was fantastic. I loved my '14 Elantra...but... there is nothing like the smell of a new car and what I came away with is oooooolala.!!!!!!
Vehicle: 2014 Hyundai Elantra Gt
Category: Service
Service Date: 05/15/2017
Service Type: Repair
Review Created: 05/18/2017 03:47 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/18/2017

Thank you for the review and congrats on the new car!!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Maxine F. on 05/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good check-in and service was done on time"
Checking in was quick, it was done for the stated cost and completed on time.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 05/02/2017
Service Type: Repair
Review Created: 05/10/2017 11:03 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/11/2017

Thank you for the 5 star review Maxine.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Diane B. on 05/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Good service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 05/08/2017
Service Type: Maintenance
Review Created: 05/10/2017 10:08 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/11/2017

Thank you for the 5 star review Diane.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Ryan S. on 05/09/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Everyone is friendly and service is great. Paid for inside car cleaning.. wasn't so great, but everything else was.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 05/05/2017
Service Type: Maintenance
Review Created: 05/09/2017 09:32 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/09/2017

Thank you for the feedback on the detail. I will review this with our detailers. Please feel free to call me about this.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Gerald F. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change & tire rotation "
Had appointment for oil change & tire rotation @ 8am. I arrived a few minutes early & about an hour later I was driving away.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/28/2017
Service Type: Maintenance
Review Created: 05/06/2017 05:33 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/08/2017

Gerald thank you for the 5 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Charles M. on 05/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"TIMELY, GOOD SERVICE"
Friendly and helpful staff.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 04/27/2017
Service Type: Maintenance
Review Created: 05/06/2017 09:07 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/08/2017

Thank you for the 5 star review Charles.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Verified Customer on 05/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Consistent and professional service"
Lithia Hyundai of Anchorage has provided consistent and professional service for as long as I have been a customer. I will continue to come back as long as I live in the area!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 05/03/2017
Service Type: Repair
Review Created: 05/05/2017 01:11 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/08/2017

Thank you for the 5 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Robert B. on 05/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, service personnel were ready for me; tire changeover was done in reasonable time; the price was right too."
Yes, I would recommend it to a friend.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 04/28/2017
Service Type: Maintenance
Review Created: 05/04/2017 04:33 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/04/2017

Thank you Robert for the 5 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Michael R. on 05/03/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Transmission Replacement"
The price and labor for a replacement transmission was very acceptable. The work was completed in a day which was great.
Vehicle: 2007 Hyundai Azera
Category: Service
Service Date: 04/28/2017
Service Type: Maintenance
Review Created: 05/03/2017 07:32 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/04/2017

Thank you for the nice review, we appreciate your business.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Lisa M. on 05/03/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"service was good. It just took a long time."
while the wait time is always long, the quality of service is great
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 04/29/2017
Service Type: Maintenance
Review Created: 05/03/2017 09:45 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/03/2017

I apologize Lisa about the wait time for your oil change. I am glad to hear Pete was able to still give you great service even though the wait time was to long.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Verified Customer on 05/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional Service"
Professional service
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 05/01/2017 11:48 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/02/2017

Thank you for the 5 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Verified Customer on 05/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Tired of these emails"
I really like the service I get but I am annoyed by getting so many emails with special offers, etc. that it's turning me off.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/21/2017
Service Type: Repair
Review Created: 05/01/2017 02:11 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/02/2017

Thank you for the 5 star review. I apologize about the emails you receive if they are overwhelming. Please feel free to contact us about the emails.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Scott T. on 04/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Work done quickly. Staff is very professional and friendly.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/30/2017 09:08 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/01/2017

Thank you for the 5 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Anna L. on 04/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Servicing for car"
They are very helpful in the maintenance of my car.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/21/2017
Service Type: Maintenance
Review Created: 04/29/2017 10:58 AM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 05/01/2017

Thank you Anna for the 5 star review!!

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Marie B. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service and knowledge"
Excellent
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/24/2017
Service Type: Repair
Review Created: 04/26/2017 07:58 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 04/27/2017

Thank you for the 5 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Verified Customer on 04/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Got in quick for tire swap and oil change. Done faster than projected.
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 04/20/2017
Service Type: Maintenance
Review Created: 04/25/2017 11:48 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 04/26/2017

Thank you for the 5 star review.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
Robert V. on 04/24/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
" Detailing"
The cost of the service of detailing was more than the vaule received. I expected more DETAILING rather than vacumming. The wash outside was pretty basic as well.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 04/19/2017
Service Type: Repair
Review Created: 04/24/2017 04:04 PM
Chris K., Service Manager at Lithia Hyundai of Anchorage responded on 04/25/2017

Robert,

   I apologize about the detail. Please feel free to contact me about this.

Chris Kemp
Service Manager
Lithia Hyundai of Anchorage
907-762-5105
Chris_Kemp@Lithia.com
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