"Usually I like Mazda's telling me what needs to be done, and the estimated cost. and Mazda's generall customer relations."
I was disappointed with the last service on my Ford Ranger. Maybe there was a misunderstanding. I told Mazda that I only wanted routine service, no extra work, because I was going to get rid of the truck. When I picked the truck up mazda told me that there was a lite out, and there was a problem with one of the wheel bolts. I think the truck was delivered with one of the wheel nuts missing. Obviously I wouldn't want to drive the truck with a light out and a wheel nut missing. These were minor repairs, which I would have wanted Mazda to do, and which I did myself. Allso, I hate it when the wheel nuts are driven on so hard that i can't loosen them. I had to use a 3 ft. pipe esxtension on the lug wrench to break the nuts loose.