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McCullough Auto Care & Towing

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,947 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
4
Total ReScores
2.8
ReScore Average
93
Net Promoter Score ®

Business Details

About

Our shop has been providing quality car care in Sandy Springs, GA since 1969. McCullough Auto Care & Towing is a family owned business delivering honest and professional automotive repair and maintenance services to the people of Sandy Springs, Dunwoody, Buckhead, Atlanta and surrounding areas. Our quality ASE (Automotive Service Our shop has been providing quality car care in Sandy Springs, GA since 1969. McCullough Auto Care & Towing is a family owned business delivering honest and professional automotive repair and maintenance services to the people of Sandy Springs, Dunwoody, Buckhead, Atlanta and surrounding areas. Our quality ASE (Automotive Service Excellence)-certified technicians at McCullough Auto Care utilize today's latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles. ...more

Categories
Auto Repair, Auto Maintenance, Car Maintenance
Contact
(404) 252-3014

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
8155 Roswell Rd Sandy Springs, GA 30350

Affiliations

ASE
ASE - Master Certification
NAPA
Smog Service
AAA - Approved Auto Repair
McCullough Auto Care & Towing's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,947 Reviews)

JH
gravatar
Jerry H.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/19/2014
verified customerVerified Customer
Bad Experience
I was the first one of at least 7 people that brought their vehicle in for service. They were serviced and moved on, I was last after 3 and a half hours to simply look under my car for a leaking gasket. I checked my odermeter upon arriving after getting my car back it had been driven 14 miles, why? I was charged 5.00 more than I was told earlier and 2 plus dollars for parts(there were no parts involved). There was no plastic seat cover so I smell the sweaty mechanics body oder in my cloth interior every time I get in my car. I did not like my experience, I don't feel they did what I asked and it was a big waste of my time. I really like a refund.
Not Recommended
Eric M. from McCullough Auto Care & Towing responded on 10/02/2014 12:05 PM

Mr. Haywood, I apologize for your disatisfaction with your visit.  We perform many different types of services, some of which require only a basic level technician and completed quickly.  Your situation, however, required a more experienced technician.  At the time of your arrival, they were all performing scheduled visit repairs.  Although you were next in line, it still required waiting for a more experienced technician to become available.  You were charged a half hour of labor time to inspect and operate your vehicle for the exhaust smell that you were experiencing.  Testing your vehicle required mileage to be put on your vehicle.  Normal shop supply charges and sales tax resulted in the difference in what you expected would be your final bill.  If there are odor concerns, please schedule a return visit so it can be addressed.  Again, if I can be of any assistance please contact me by phone at 404-252-3014.
Sincerely,
Eric McCullough

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