McCullough Auto Care & Towing

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

954 Reviews

ReScore Reviews™ (3)

Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
97% Would Recommend
Latest Review 7 days ago
Review for McCullough Auto Care & Towing
WARREN G. on 10/21/2014
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Caught manager in a lie"
He said my cabin air filter needed replacing. I asked if this is by mileage or by inspection and he said "its black like a chemistry experiment" I guess he didn't know I replaced my air filter in June of this year and came in and showed him. It was not even remotely black, it was actually like new. Never again will I visit this service center. NEVER!
Vehicle: Mazda 6
Service Date: 10/21/2014
Review Created: 10/21/2014 08:44 PM
Eric M. at McCullough Auto Care & Towing responded on 10/31/2014

After you left, the service writer you spoke with followed up with the technician who worked on your car. The technician was the one who had identified the cabin air filter as needing to be replaced. Unfortunately, the technician had mixed up your car with another that he was working on at the same time. We do apologize for the mix-up, but it was an honest mistake.