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SureCritic / New Car Dealer / Metro Ford of Madison
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Metro Ford of Madison

Average Score
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(88 Reviews)
-20
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Score Details

5 stars
69%
4 stars
3%
3 stars
2%
2 stars
2%
1 star
22%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-20
Net Promoter Score ®

Business Details

About

Metro Ford of Madison is proud to be a premier dealership in the area and you'll know our Customer Service is second to none. We strive to make your experience a good one for the life of your vehicle. Metro Ford of Madison is proud to be a premier dealership in the area and you'll know our Customer Service is second to none. We strive to make your experience a good one for the life of your vehicle.

Categories
New Car Dealer, Repair Shop, Used Car Dealer
Contact
(608) 246-3600
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
5422 Wayne Terrace Madison, WI 53718
Get Directions

Score Details

5 stars
60%
4 stars
<1%
3 stars
<1%
2 stars
10%
1 star
30%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-20
Net Promoter Score ®

Business Details

About

Metro Ford of Madison is proud to be a premier dealership in the area and you'll know our Customer Service is second to none. We strive to make your experience a good one for the life of your vehicle. Metro Ford of Madison is proud to be a premier dealership in the area and you'll know our Customer Service is second to none. We strive to make your experience a good one for the life of your vehicle.

Categories
New Car Dealer, Repair Shop, Used Car Dealer
Contact
(608) 246-3600
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
5422 Wayne Terrace Madison, WI 53718
Get Directions

Score Details

5 stars
53%
4 stars
<1%
3 stars
13%
2 stars
<1%
1 star
33%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-20
Net Promoter Score ®

Business Details

About

Metro Ford of Madison is proud to be a premier dealership in the area and you'll know our Customer Service is second to none. We strive to make your experience a good one for the life of your vehicle. Metro Ford of Madison is proud to be a premier dealership in the area and you'll know our Customer Service is second to none. We strive to make your experience a good one for the life of your vehicle.

Categories
New Car Dealer, Repair Shop, Used Car Dealer
Contact
(608) 246-3600
No Business Hours Provided

Business Hours

* Central Time (US & Canada)
5422 Wayne Terrace Madison, WI 53718
Get Directions
All Departments' Reviews
Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5Overall Rating 3.9/5
3.9
(88 Reviews)
Write a Review
Recent Reviews
LH
gravatar
Lisa H.
Madison, WI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/10/2022
0
Category: Service
Purchase was smooth, but service is horrible
We bought our used Subaru Outback just over a year ago and our sales guy, Doug, was terrific. We felt we got a fair deal on the car and Doug threw in 5 free oil changes (a value of $600). One of the tires was a little low, so the service center aired it up and we were on our way. We returned when the tire continued to go flat and Metro Ford replaced it. The existing tires had about 30,000 miles on them, but we were told they had plenty of tread left. After a few months, the car developed a shimmy. It continued to get worse, so when we took the car into our regular service station to check alignment, we were told that all tires need to be replaced at the same time on an all-wheel drive vehicle. Why did Metro Ford not provide this information? We called the service counter and left a complaint and no one returned our call. We had the oil changed 1 time, but when I took the car in for it's 2nd oil change, we were told we needed a punch card. We never received a punch card. We still have the receipt from the first oil change, but no punch card. Even though Metro Ford's system clearly showed we had only received 1 oil change since purchasing the car, Scott, our service person at Metro Ford, would not service our car without the punch card. I asked to speak to our salesperson, but he is now retired.
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