Appointment system does not work. I took the appointment from your website for 11:30 AM July 27. Greeter and service advisor both were unable to find that appointment in the system. I showed them the email confirming my reservation. But they said we generally give appointment at 11:15, 11:45, not at 11:30. Anyways, they took my car for service. When the car was returned to me, it was in bad shape, the black marks all over the place around driver's seat. They cleaned it up after I reported it. But I have to wait for 15 minutes. The service advisor didn't want to spend time and explain things. He didn't even inspect the car externally. My car just came out of body shop after repair. And I believe, the meachanic or somebody at your service store hit the car by the side. I didn't have any proof as there was no recordings of external damage when the car was the taken for service. I didn't even bother to report it. My first experience in January 2012 was good, but this time it was BAD.
Not Recommended
nick c. from Michael's Toyota of Bellevue responded on 08/09/2012 03:39 PM
I left you a voicemail. give us a call back to try and get this resolved. 425-455-9500 ask for Russ
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