Monument St Auto Center


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

691 Reviews

98% Would Recommend
Latest Review 2 days ago
MIKE B. on 09/18/2017
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"Convenient and Peace of mind "
Monument St Auto has taken care of my vehicle, quickly, efficiently and honestly every time I take it there. Tires, power steering line, brakes, oil change in one day while I was at work. Great work!
Vehicle: Toyota Camry
Service Date: 09/12/2017
Review Created: 09/18/2017 06:55 AM
John C. on 09/12/2017
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John said his overall experience was okay. They were attentive. They notified him of additional issues and gave him the options.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 09/06/2017
Review Created: 09/12/2017
This review was collected via phone interview by Customer Research Inc.
MONIQUE S. on 09/07/2017
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"Pleasant service!"
Needed to get in as I thought I had a small leak in one of my tires. Garry checked out all tires but all turned out to be OK.
No charges for this. Thanks for the service.
Vehicle: Chevrolet Volt
Service Date: 09/06/2017
Review Created: 09/07/2017 06:10 AM
Michelle Y. on 09/07/2017
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Michelle said this business always provides her with really good service. She doesn't take her vehicle anywhere else.
Vehicle: Toyota RAV4
Category: Service
Service Date: 08/31/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Keith H. on 08/31/2017
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Keith said they did the job on time and it was fantastic. He was happy with what they did.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 08/28/2017
Review Created: 08/31/2017
This review was collected via phone interview by Customer Research Inc.
SHIRLEY T. on 08/30/2017
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"Convenient"
Professional and knowledgeable, very genuine individuals, I enjoy doing business with them!!!!
Vehicle: Honda Accord Cpe
Service Date: 08/25/2017
Review Created: 08/30/2017 03:45 PM
Darryl T. on 08/30/2017
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Darryl said his overall experience was good.
Vehicle: Ford E450 Super Duty
Category: Service
Service Date: 08/23/2017
Review Created: 08/30/2017
This review was collected via phone interview by Customer Research Inc.
ABNER H. on 08/28/2017
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"oil change "
thank you for your good service to your customer...always inform needs to do fix.
Vehicle: Nissan Rogue
Service Date: 08/01/2017
Review Created: 08/28/2017 06:07 AM
Ivory W. on 08/28/2017
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Ivory said the service was quick. Everyone was friendly. The price was reasonable.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/25/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
Wade B. on 08/25/2017
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Wade said their work ethic is great. They explained everything and were very helpful.
Vehicle: Mercedes-Benz Sprinter Crew Vans
Category: Service
Service Date: 08/23/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Andrea D. on 08/24/2017
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Andrea said this business provided good service, for a good price.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 08/18/2017
Review Created: 08/24/2017
This review was collected via phone interview by Customer Research Inc.
Sarah Z. on 08/23/2017
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Sarah said the staff always does a good job. She always goes there.
Vehicle: Nissan Sentra
Category: Service
Service Date: 07/14/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Nicole S. on 08/18/2017
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Nicole said she was able to take her vehicle in early. The service was done while she was at work. When she got off work it was finished and her vehicle was ready.
Vehicle: Toyota Venza
Category: Service
Service Date: 07/28/2017
Review Created: 08/18/2017
This review was collected via phone interview by Customer Research Inc.
Lauren D. on 08/17/2017
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Lauren said the staff did what she asked in a timely manner.
Vehicle: Volkswagen Passat Sedan
Category: Service
Service Date: 08/02/2017
Review Created: 08/17/2017
This review was collected via phone interview by Customer Research Inc.
HERBERT B. on 08/11/2017
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"Gary , Elisabeth and the mechanic"
Gary, Elizabeth and the Mechanic do a great job. Prices are very competative, no over selling.
Vehicle: Jeep Grand Cherokee
Service Date: 08/11/2017
Review Created: 08/11/2017 09:08 PM
ELLEN S. on 08/03/2017
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"Love this place..."
Gary and Elizabeth take wonderful care of me and I feel like family.
Vehicle: Dodge Caliber
Service Date: 07/27/2017
Review Created: 08/03/2017 10:09 PM
Yaohun Z. on 07/30/2017
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Yaohun said his experience with this business was good. He would use them again.
Vehicle: Toyota Corolla
Category: Service
Service Date: 07/26/2017
Review Created: 07/30/2017
This review was collected via phone interview by Customer Research Inc.
JONATHAN G. on 07/27/2017
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"Honest and efficient"
I brought my car in in the morning, it was ready by noon. Price was fair and I trust that my car is in good enough shape for a cross-country drive.
Vehicle: Toyota RAV4
Service Date: 07/26/2017
Review Created: 07/27/2017 02:03 PM
Deshawn P. on 07/25/2017
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Deshawn said when he tried to leave this business' parking lot, he was not told he needed his receipt. He had a tire changed and now his vehicle is making a noise.
Vehicle: Chevrolet Silverado SS
Category: Service
Service Date: 07/19/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
Garry C. at Monument St Auto Center responded on 07/27/2017

Good Morning Deshawn, 
  I am sorry you are not completely satisfied with your experience. I would ask you to bring the truck by to check the noise you are hearing to determine the cause of the noise. As all the work we did was install a used tire that you supplied on a 15 year old vehicle.
  As we are on Johns Hopkins Property it is required by the parking facility that you have your invoice for free parking. I apologize if you were not informed of this procedure properly.
  As always, I am looking foreward to hearing from you to resolve any issues you may have with our service 
  Garry

Miranda H. on 07/25/2017
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Miranda said they did a great job.
Vehicle: Dodge Caliber
Category: Service
Service Date: 07/20/2017
Review Created: 07/25/2017
This review was collected via phone interview by Customer Research Inc.
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