Murdock Hyundai Lindon


Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5Overall Rating 4.37/5rating 4.37

1270 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 3.6829278/5Overall Rating 3.6829278/5Overall Rating 3.6829278/5rating 3.6829278rating 3.6829278
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
89% Would Recommend
100% Business Response
Latest Review about 11 hours ago
CHARLES L. on 06/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Be prepared to wait."
I was surprised that an oil change takes 1.5 hours.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/24/2017
Service Type: Repair
Review Created: 06/27/2017 06:33 PM
Holly L. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people "
Love coming in and seeing all the friendly staff. Always willing to help with a smile!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/24/2017
Service Type: Maintenance
Review Created: 06/27/2017 02:46 PM
Verified Customer on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and fair priced"
I looked around at other places, but this had the best prices for a routine oil change and tire rotation. Great service.
Vehicle: 2008 Hyundai Elantra
Category: Service
Service Date: 06/23/2017
Service Type: Maintenance
Review Created: 06/27/2017 12:48 PM
Verified Customer on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
The new drink machine is worth it.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/27/2017 10:20 AM
Ronnie H. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jennifer Hunt"
Great service and friendly!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/26/2017 08:05 PM
Brandon S. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They treat you like family, and with a smile"
Best service I've had since March 2016. The representative made me feel at ease. He conversed with me, quickly found common bonds, and had me talking and laughing in a matter of a couple of minutes. This was all just while pulling up my info to enter in the miles. He also gave me a perfect estimate. He was congenial. Like I said, this was the best service I've ever had at Murdock. It felt like I was with friends and family.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/26/2017 04:48 PM
Barry W. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
Service department did a great job with repainted. Fast, friendly, and communicated well.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/25/2017 03:47 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/26/2017

Hi Barry, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

George B. ReScore Review on 06/26/2017
ReScore
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Followup"
Thoughtful and prompt follow up.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 08:31 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Getting Better"
Overall we have been very satisfied with the majority of work provided by Murdock. We realize there are times of the day that can be very busy and yet they are willing to take on the little jobs as well. But don't promise a little job can be completed in 45 minutes and then take 1.5 hours. It was only a taillight bulb replacement. Pros definitely outweigh the cons.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Service Type: Maintenance
Review Created: 06/23/2017 08:31 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/26/2017

Hi George, Thanks for taking time to respond to the survey. I apologize for the frustrations. I will work with my advisors to properly communicate with customers on accuarte wait times. We do appreciate your patience with us. If there is anything else we can do to improve and to earn a 5, please let me know. Thanks again for coming in and hope to see you in the future!

Shawn Miller
Service and Parts Director

Michael R. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service, ever!!!!!"
Everyone is always so friendly and accommodating. I love my car and the service received.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/23/2017 06:16 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/26/2017

Hi Michael, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

CAM D. on 06/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service appointment"
On time, easy to schedule, just wish the discounts we're automatic with online scheduling
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/21/2017
Service Type: Repair
Review Created: 06/23/2017 02:27 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/26/2017

Hi Cam, Thanks for taking time to respond to the survey. I apologize for any frustrations. I am sorry if there was miscommunication online. If you do see those in the future, just print the screen off and show the advisor and we'd be happy to apply the discount. Thanks for coming in and hope to see you in the future!

Shawn Miller
Service and Parts Director

Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Speedy "
These guys are always great.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/23/2017 03:49 AM
Shawn M. at Murdock Hyundai Lindon responded on 06/23/2017

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Cheryl A. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" Customer care and kindness. "
My car was under warranty. The service department was kind and took care of my car promptly and did a great job!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Repair
Review Created: 06/22/2017 07:15 AM
Shawn M. at Murdock Hyundai Lindon responded on 06/23/2017

Hi Cheryl, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Therrin D. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Care"
I thought the battery and service costs we a little pricey. My overall experience however was excellent! The young man that took care of me was the best I've ever experienced.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 11:08 AM
Shawn M. at Murdock Hyundai Lindon responded on 06/21/2017

Hi Therrin, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Jonean G. on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Free oil changes for life"
Good service
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/21/2017 12:51 AM
Shawn M. at Murdock Hyundai Lindon responded on 06/21/2017

Hi Jonean, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us. If there is anything we can do to improve and to earn a 5, please let me know. Thanks again for coming in and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

ROYAL C. on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai of LIndon -- a great service team"
The control panel on our driver seat of our Sonata had come loose. We scheduled an appointment and the service was completed within a couple of hours. The technician explained what had caused the problem so that we could avoid a similar issue in the future. We always get great service at the Lindon dealership.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/17/2017
Service Type: Repair
Review Created: 06/20/2017 02:04 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/20/2017

Hi Royal, Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look foward to seeing you in the future!

Shawn Miller
Service and Parts Director

Nathaniel R. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly service"
Thank you
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:52 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/20/2017

Hi Nathaniel, Thanks for taking time to respond to the survey. It sounds like there was a miscommunication. With those 3 services we performed and a car wash, it would have taken 2 hours or more and apologize that was not appropriately communicated to you. I will work with my advisors in their trainings to properly communicate on wait times and updates. Thanks for coming in and being patient with us and hope to see you in the future!

Shawn Miller
Service and Parts Director

Verified Customer on 06/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work"
Great job
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 06/03/2017
Service Type: Maintenance
Review Created: 06/20/2017 12:23 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/20/2017

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look foward to seeing you in the future!

Shawn Miller
Service and Parts Director

Hannelore B. on 06/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"great service, friendly people, great hours."
great service, but my problem with vehicle is ongoing.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 06/13/2017
Service Type: Repair
Review Created: 06/20/2017 09:45 AM
Shawn M. at Murdock Hyundai Lindon responded on 06/20/2017

Hi Hannelore, Thanks for taking time to respond to the survey. I apologize for any frustrations. It does look like we completed that recall on the car and apologize if that did not resolve the issue you were having. If there is a time you would like to bring the car back in so we can see whats going on, please let us know. 8012268194 We can make an appointment and hopefully get it figured out. Thanks again for coming in and hope to see you in the future!

Shawn Miller
Service and Parts Director

Verified Customer on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They do what they say they will do."
Yes
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/19/2017 02:43 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/20/2017

Hi Gibb, Thanks for taking time to respond to the survey. We haven't had any sunglasses turned recently, but will let you know if we see anything. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

Verified Customer on 06/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintenance and Seatbelt Recall"
The service was done thoroughly and quickly. The dealership kindly contacted me when the service was complete and safely stored my vehicle until I was able to pick it up.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Repair
Review Created: 06/19/2017 12:16 PM
Shawn M. at Murdock Hyundai Lindon responded on 06/19/2017

Thanks for taking time to respond to the survey. We appreciate you coming in and doing business with us and look forward to seeing you in the future!

Shawn Miller
Service and Parts Director

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