Napleton's Hyundai of Urbana


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

629 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
93% Would Recommend
100% Business Response
Latest Review 3 days ago
Abraham O. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfaction"
Redundantly, great.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/20/2017 11:44 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/22/2017

Thank you for the great review! We appreciate your business!

Verified Customer on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Car Mainenance"
Hyundai
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/19/2017 06:15 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/22/2017

Thank you for the great review! We appreciate your business!

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and friendly environment"
Staff is friendly and answered all my questions. The vacuum service at the end was nice too ;)
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 09:27 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/17/2017

Thanks for the great review! We appreciate your business!

Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall maintenance done quickly"
They got the recall maintenance done the same day and took good care of my vehicle. The employees all had a friendly and professional attitude as well. Good stuff.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 10:07 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/16/2017

Thanks for the great review! we appreciate your business!

LEVI M. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service "
Great service. Great pricing,
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 11:28 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/16/2017

Thanks for the great review! we appreciate your business!

Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"//,;'"
/,
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 04:01 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/15/2017

Thank you for the great review! We apprectae your business!

Paul T. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"F"
T
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 10:11 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/11/2017

Thanks for the great review! We appreciate your business! 

Verified Customer on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service received"
Great service, friendly and helpful staff.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/10/2017 05:40 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/11/2017

Thanks for the great review! We appreciate your business!

Janice W. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Janice W"
Great service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/10/2017 05:24 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/11/2017

Thanks for the great review! We appreciate your business!

Stephen F. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service "
Did my recalls free of charge. Plus got free shuttle service and car wash!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/09/2017 10:28 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/09/2017

Thank you for the great review! We appreciate your businesss!

David S. on 08/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The Staff that take care of you."
The people you come in contact with from the time you arrive at the dealership.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/08/2017 02:24 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/09/2017

Thank you for your response. We know it can be frustrating to return for recall work, but we appreciate your kind review of your visit with us!

James G. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Outstanding job!!"
I have always been satisfied with the work as I drive away.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/07/2017 06:18 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/08/2017

Thanks for the great review! We appreciate your business!

Sandra G. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service and staff!!!!"
Such excellent service and great courtesy and helpful staff. So refreshing!!!!!!!
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/02/2017
Service Type: Maintenance
Review Created: 08/07/2017 06:16 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/08/2017

Thanks for the great review! We appreciate your business!

Amy H. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Had a great experience thanks to my fantastic service advisor, Sabreena and technician, Michael!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/03/2017
Service Type: Maintenance
Review Created: 08/07/2017 09:59 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/07/2017

Thank you for the great review! We appreciate your business!

Hazel Jean B. on 08/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Approachable, nice staff..really go out of their way to accommodate clients"
Excellent.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Repair
Review Created: 08/06/2017 04:22 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/07/2017

Thank you for the great review! We appreciate your business!

Angela C. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service! "
Always great service!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/05/2017 07:31 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/07/2017

Thank you for the great review! We appreciate your business!

James B. on 08/05/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review on previous page."
See previous page.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 07/27/2017
Service Type: Maintenance
Review Created: 08/05/2017 11:12 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/07/2017

Thank you for your review ! We apologize for the delays in getting your paperwork processed- we just rolled out a new computer program and were getting the bugs out! We appreciate your patience and your business!

Mike V. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff"
Good experience , start to finish!
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/04/2017 06:56 PM
William J B. at Napleton's Hyundai of Urbana responded on 08/07/2017

Thanks for the great review! We appreciate your business!

William J B. at Napleton's Hyundai of Urbana responded on 08/07/2017

Thanks for the great review! We appreciate your business!

Michelle M. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"100 percent customer service!!"
Andrew Curtis is the real deal! Service manager, completely amazing, helped me with some issues. Set things up, made it easy and hassle free for me. Very impressed.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 07/19/2017
Service Type: Maintenance
Review Created: 08/03/2017 10:46 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/04/2017

Thanks for the great review! We appreciate your business!

Annette W. on 08/02/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Lady at the desk didn't know anything"
yes
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/02/2017 11:35 AM
William J B. at Napleton's Hyundai of Urbana responded on 08/02/2017

Thank you for taking the time to fill out our survey. We are sorry that your experience was not truly excellent. The lady that was helping you was in training and we appreciate your patience . We appereciate your business and hope to do a better job neext time!

Displaying Review 1 - 20 of 629 in total