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Napleton's Hyundai of Urbana

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Latest Reviews
WK
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William K.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/19/2023
5
High cost and pushy maintenance service practices
This service was about a month ago. They were supposed to send me a survey, but none ever showed up, so here I am. I took my 2018 Santa Fe for an oil change,...
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AL
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Anthony L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
10
One small issue in an otherwise perfect experience.
Everything related to the customer waiting area, the service, and the work done to my vehicle was perfect as usual except for one item. The windshield...
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Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/05/2022
1
Took 8 weeks and still not repaired
My car was in the shop for almost 8 weeks (with no loaner vehicle) and when we were able to pick it up, less than a week later it started doing the same...
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Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
10
Great service
Our vehicle was repaired and back on the road in a reasonable time frame.
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Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/01/2022
3
Recall work
New car in August of 2021, recall notice for a latch, they completed the inspection and fixed the latch. I was very disappointed the oil change we’d...
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