North Freeway Hyundai


Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5Overall Rating 4.48/5rating 4.48

1139 Reviews

ReScore Reviews™ (57)

ReScore
Overall Rating 4.4561442/5Overall Rating 4.4561442/5Overall Rating 4.4561442/5Overall Rating 4.4561442/5rating 4.4561442
Original
Overall Rating 2.59649/5Overall Rating 2.59649/5rating 2.59649rating 2.59649rating 2.59649
90% Would Recommend
100% Business Response
Latest Review 1 day ago
Yahaira D. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
Very friendly workers! Excellent service
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/20/2017
Service Type: Maintenance
Review Created: 03/23/2017 06:25 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/24/2017

Yahaira,
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
David L. on 03/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!!"
Friendly and very professional staff!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/21/2017
Service Type: Repair
Review Created: 03/23/2017 02:34 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/24/2017

David,
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Employees that come in contact with the customer are there to service the customer."
My Service Representative Brandon Burris = Excellent – He kept me up-dated on my vehicle and service required. Serving the customer, acting as a liaison was his number one priority. By KGB
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 03/10/2017
Service Type: Maintenance
Review Created: 03/22/2017 07:34 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/23/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Albert L. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Very clean waiting area and nice employees.
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 03/17/2017
Service Type: Maintenance
Review Created: 03/22/2017 04:07 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/23/2017

Albert,
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Benita B. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"BB"
The Staff
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/22/2017 12:19 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/22/2017

Benita,
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Taylor J. on 03/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Meya"
Yes
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 03/20/2017
Service Type: Repair
Review Created: 03/22/2017 11:02 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/22/2017

Taylor,
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 03/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"it is clean and bright"
I appreciate that the employee got my car out for me. I might have had a problem getting it out.
Vehicle: 2011 HYUNDAI SONATA
Category: Service
Service Date: 03/13/2017
Service Type:
Review Created: 03/21/2017 06:07 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/21/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Michael D. ReScore Review on 03/21/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Team Service"
Meya called to check on things and was very responsive to my interest and request
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/15/2017
Service Type: Maintenance
Review Created: 03/20/2017 04:31 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"frustrated"
Had 15K mile service done and two days later mlmy car breaks down due to a faulty fuel injector and had to be towed an hour to closest dealership and have to rent car for 6 days then drive 3 hours back to pick it up later this week once work is done.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 03/15/2017
Service Type: Maintenance
Review Created: 03/20/2017 04:31 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/21/2017

Michael,
       Sorry to hear about this, going to have Meya contact you to discuss this service.

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 03/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Visit"
Hyundai kept me informed and performed the work quickly.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 03/16/2017
Service Type: Maintenance
Review Created: 03/20/2017 10:54 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/21/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 03/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Reliable and Professional. "
Jessica - is friendly, knowledable and professional. My Car is driving beautifully!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/19/2017 06:17 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/20/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 03/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Beautiful Building"
Staff was friendly and they offered great waiting areas, including a VIP room for Genesis and Equuis customers!
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/19/2017 04:16 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/20/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Craig F. ReScore Review on 03/24/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Adviser, Meya is very good. "
Would recommend working with Meya.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 02/21/2017
Service Type: Repair
Review Created: 03/18/2017 07:43 AM

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"If it wasn't for the warranty I wouldn't use. "
For warranty work they're ok but the regular prices for labor and parts is somewhat high.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 02/21/2017
Service Type: Repair
Review Created: 03/18/2017 07:43 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/20/2017

Craig,
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 03/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place for Svc Appt"
Great place for service appt. Mia always takes good care of me and provides upfront and honest feedback on what to expect from a cost and timing standpoint...she is top notch!
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 03/15/2017
Service Type: Repair
Review Created: 03/17/2017 12:41 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/17/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 03/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Turnaround time"
From observation of a skeleton crew, I don't know how you did it.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 03/14/2017
Service Type: Maintenance
Review Created: 03/16/2017 10:39 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/17/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
LAWRENCE J. on 03/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
The customer service is great.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 03/13/2017
Service Type: Repair
Review Created: 03/15/2017 07:23 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/17/2017

Lawrence, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Mary H. on 03/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Second oil change"
Good service; Jessica very helpful and friendly
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 03/13/2017
Service Type: Maintenance
Review Created: 03/15/2017 03:48 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/17/2017

Mary, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
David P. on 03/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Great service and communication!
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 02/28/2017
Service Type: Maintenance
Review Created: 03/15/2017 12:27 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/15/2017

David,
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Stephanie D. on 03/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Major Maintenance"
Great service, timely and helpful!
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 03/13/2017
Service Type: Maintenance
Review Created: 03/15/2017 11:03 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/15/2017

Stephine,
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 03/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jessica was very friendly, knowledgeable,and answered all my questions. "
I would definitely recommend my friends and family. Best service from any dealership I've ever dealt with.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 03/03/2017
Service Type: Maintenance
Review Created: 03/15/2017 03:26 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/15/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Karla D. on 03/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"North Freeway Hyundai is the place to take your vehicle?!"
The service department is really busy, BUT the people there always take time to listen and address any issues. I trust them wholeheartedly
Vehicle: 2013 Hyundai Equus
Category: Service
Service Date: 03/10/2017
Service Type: Maintenance
Review Created: 03/14/2017 08:31 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 03/15/2017

Karla,
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
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