North Freeway Hyundai


Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

1726 Reviews

ReScore Reviews™ (70)

ReScore
Overall Rating 4.528568/5Overall Rating 4.528568/5Overall Rating 4.528568/5Overall Rating 4.528568/5rating 4.528568
Original
Overall Rating 2.57143/5Overall Rating 2.57143/5rating 2.57143rating 2.57143rating 2.57143
91% Would Recommend
100% Business Response
Latest Review about 7 hours ago
Adetomilola A. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Mrs. Jones"
Friendly and convenient service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/22/2017 12:31 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Stuart S. on 08/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
Took my 2012 Genesis in for a routine oil change w/o an appointment and the service was performed in a timely manner.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/22/2017 09:08 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Stuart, 
      Thanks for feedback, and always good to see you. 

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Completed on time!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 05:44 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Thanks for your feedback 

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer ReScore Review on 08/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
So many people who are willing to make sure I was taken good care of! Very appreciative
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 05:41 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Worst location ever!"
So unprofessional I wouldn't go back if it was the last location in all of Houston!
Vehicle: 2013 Hyundai Elantra Co
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 05:41 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Thanks for taking time to speak with Kevin

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Tim Shipe
Fixed Ops Director
832-446-4021
Margie R. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Yes, absolutely. Good service is hard to find.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/21/2017 05:36 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Margie, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Beata K. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"2017 Hyundai Sonata "
On August 09, 2017 My husband and I met with Randy and JR .Incredible staff, Unbelievable pricing! Amazing service.
Would definitely come back again.
Thank you! Randy and JR Mchone
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/17/2017
Service Type: Repair
Review Created: 08/21/2017 01:26 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Beata, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
ERIC B. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good deal on my car"
Left happy
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/17/2017
Service Type: Maintenance
Review Created: 08/21/2017 11:14 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Eric, 
   Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Eric, 
   Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Harold H. on 08/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Convenient"
Good but not great. Using text message instead of face to face is lazyness and not porfessnal when waiting.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/21/2017 08:43 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Harold, 
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer ReScore Review on 08/22/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai 2013 Repair-August 14, 2017"
The service provided was excellent and the staff went out of their way to service the vehicle in a timely and professional manner
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/20/2017 12:26 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"2013 Hyundai Santa Fe-Maintenance-August 14, 2017"
We requested the radiator hoses be replaced due to age and mileage( 4 years and 120,000 plus miles). The hoses were not changed, even though the request was repeated.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/20/2017 12:26 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/21/2017

Tim Shipe
Fixed Ops Director
832-446-4021
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/22/2017

Tim Shipe
Fixed Ops Director
832-446-4021
David M. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Engine Replacement"
Engine Replacement was completed ahead of schedule and I've no issues driving it since I picked it up.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/20/2017 05:43 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/21/2017

David, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Rebecca C. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service good. That I needed service bad"
Service good. That I needed service bad. My breaks went out on me. I hope it never happens again
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/19/2017 07:04 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/21/2017

Rebecca, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Terry W. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service!"
The service took a little longer (3 hours instead of 1.5 hours) than expected but in compensation they discounted the service. They also kept me continuously informed.
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/12/2017
Service Type: Repair
Review Created: 08/19/2017 07:34 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/19/2017

Terry, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Went above and beyond.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/19/2017 07:29 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/19/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Brenda K. on 08/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Dealership maintence"
Expect knowledgeable work on car for it to last a long time
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 07/22/2017
Service Type: Repair
Review Created: 08/19/2017 04:52 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/19/2017

Brenda, 
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Annie H. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I like the private room for Genesis owners."
Yes
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/18/2017 06:48 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/19/2017

Annie,
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Sandra H. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"?????"
Better maintenance
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 02:39 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/18/2017

Sandra, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Martha S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly"
Everyone was friendly and courteous.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 02:23 PM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/18/2017

Martha, 
     Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Lillian S. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Caring Service"
I had to be towed in because my car wouldn't start and it couldn't be jump started. I called Brandon, the service adviser, and he was waiting for me. They took care of my problem and I left with a new battery and the comfort of knowing that they had checked my starter and alternator.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:52 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/18/2017

Lillian, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Robert H. on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Streamlined Service Process"
The Service area is very well organized with electronic appointments, reminders, check-in process, time estimates and estimated costs.
The cost estimate was the final bill amount - no 'surprise' charges.
The time estimate was within 15 minutes (2.5 hour time estimate).
Staff was very friendly.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/12/2017
Service Type: Maintenance
Review Created: 08/18/2017 11:17 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/18/2017

Robert, 
    Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Place!!"
Friendly service and quality work.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/18/2017 10:58 AM
Tim S., Fixed Ops Director at North Freeway Hyundai responded on 08/18/2017

Thanks for your feedback

Tim Shipe
Fixed Ops Director
832-446-4021
Displaying Review 1 - 20 of 1726 in total