North Gary Auto Care Center Review from LUCY/NICK F. on 06/15/2012

LUCY/NICK F.

Carol Stream, IL

Chevrolet Corvette

North Gary Auto Care Center

ReScore Review™

06/20/2012

Verified Customer

Not Disappointed

I wrote a review a few days ago and stated that I was disappointed with a $10 charge. I has since talked to Frank and feel there was a misunderstanding on the inspection of our car and the charge for it. I would like to make it very clear to anyone who has read my last review that we do trust North Gary with our cars, and feel they do good work and are reasonably priced. We will continue to have our cars serviced there.

Recommended

Original Review

06/15/2012

Disappointed

We had the Corvette in for a oil change and ask as long as the car is up doing the oil change please check under the car to see if there was any rust and also check the air in the spare tire. When we got the bill I question a charge for $10 and was told that was the charge for checking for the rust and checking the tire. I was very disappointed that you had charged for what I thought a minor request.
We have been customers for many years and have had you service all of our cars thur the years. We have recomended both our children to you and they come to you faithfully.I think you should have taken all that into consideration before you made up the bill.

Recommended

Frank D. from North Gary Auto Care Center responded on 06/20/2012 07:23 AM

Thanks for your feedback! On review we found. The impression we were under is that Nick wanted it checked out because you were selling it, so we performed a deluxe full service oil change with multi point inspection & fluid top offs, Regular price $39 that we did for you for $29. and you were expecting our $19 service. Sorry about the misunderstanding, You guys are great customers and we are happy to issue you a credit or?. Thanks Frank.