Ginally, the bill never itemized the charges, just gave a blanket amount for "Labor", without any hours.
We apologize for the miscommunication, Gary. We always call our customers before picking them up. When we spoke to you, we said we would give you a call around 3:30 to coordinate a time - not to come and get you. We have many other customers throughout our day that require our shuttle services. When you called to see where the driver was, it is very likely that he had you confused with the other customers that our driver had been out getting. Again, we apologize for the inconvenice this has caused you.