business image

Phil Long Hyundai of Chapel Hills

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,117 Reviews)
56
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
141
Total ReScores
4.6
ReScore Average
56
Net Promoter Score ®

Business Details

About

Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(719) 867-6652

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Mountain Time (US & Canada)
1540 Auto Mall Loop Colorado Springs, CO 80920
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,117 Reviews)

CN
gravatar
CLAUDIO N.
Colorado Springs, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly staff, horrible mechanics
Parts department is a joke, 4radios in 2 months, ordered wrong matts, wrong cruise control switch, wrong ac compressor. All that's translates in a waste of my time! Then I get the vehicle back damaged, being told it must have happened on the parking lot,... I don't care you had my vehicle, you are responsible! I would love to because of the friendly staff, but can not and will not recommended this store to anyone! To much gone wrong in less then 3 months!
Not Recommended
Jeff B. from Phil Long Hyundai of Chapel Hills responded on 02/20/2014 06:28 AM

We always try and assist customers when there is a concern and why even though the radio was out of warranty we replaced it free of charge. We can't control part deliveries or what happens on our lot but do the best to take care of concerns. The scratch that was on the vehicle even though reported to us days later we offered to buff the vehicle and correct the concern.

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.