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Phil Long Hyundai of Chapel Hills

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,117 Reviews)
56
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original Review
Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5Overall Rating 2.7/5
141
Total ReScores
4.6
ReScore Average
56
Net Promoter Score ®

Business Details

About

Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email Phil Long Hyundai Of Chapel Hills is conveniently located in Colorado Springs, CO. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Phil Long Hyundai Of Chapel Hills’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(719) 867-6652

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
7:00 AM - 3:00 PM
Sun
closed
* Mountain Time (US & Canada)
1540 Auto Mall Loop Colorado Springs, CO 80920
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(2,117 Reviews)

EL
gravatar
Erica L.
Monument, CO
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
verified customerVerified Customer
8
Category: Service
Pleased with the follow up
I appreciate the effort made to resolve the issues.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2022
Service Type: Maintenance
3
Category: Service
Just too busy
I scheduled an appt for a specific issue that I had to wait 3 weeks for. When it was time for the service, the staff said everything looked good and there was no need for additional maintenance. A couple hours after driving away the same alert came on and when I called to get assistance…I was required to get scheduled another 3 weeks away. My husband and I have loved our Hyundai vehicles and we have been extremely loyal but with the increased vehicle issues, lack of availability and minimal effort to help us out from senior staff members, we are ready to move on.
DAVID E., Service Manager from Phil Long Hyundai of Chapel Hills responded on 04/05/2022 04:00 PM

Erica thank you for taking the time to fill out the survey.  I will be reaching out to you for more information to assist you in resolving the issues you are having.

David Ewing
Service Director
719-867-6652
dewing@phillong.com
KATHY E., Customer Relations Manager from Phil Long Hyundai of Chapel Hills responded on 04/11/2022 11:16 AM

Hi Erica
  Thank you for taking the time to fill out a second survey when your 2013 Sonata was into our service department.  We appreciate the 5 stars.  If I can ever be of any help please give me a call.  Have a nice afternoon!

Kathy Ewing
Customer Relations Manager
719-867-6664
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