Plaza Service Center


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

328 Reviews

99% Would Recommend
Latest Review over 2 years ago

Matt K. on 01/25/2015
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"BUYER BEWARE!!"
Don't base this place on their 4 star rating. Obviously, friends of the garage have rated it. I went a few weeks ago to have an alignment, balance (as needed) and rotation. Looking at the reviews I decided to give them a try. I called and their prices were good. They don't take appointments (not necessarily a good thing). Told 45mins or so if I waited, but recommended I drop off. Took in at 11am next day. Said they would get to it after lunch. Expected a call back around 2pm at the latest. No word. Called back at 4:30pm (they close at 5pm) and said my car was still on the rack and would be done in 15mins. Picked up at 4:50pm, immediately noticed tires not rotated. Red Flag! (plus greasy footprints in my floorboard). Doesn't take a brain surgeon to figure out. Hand prints all over the front rims and not one single one on the back two. Impossible to do given the process required to rotate and balance. Only new weights added to the front tires, with old weights still there and none on back. Can't do properly w/o removing all of them. The alignment was worse than when I brought it in. Steering wheel is crooked and camber is off. This means even if they did attempt to align it they didn't finish. Said everything was done. Would only give $12 back, or rotate. They combined it with the higher price alignment and balance ($100 charge).I took back (hesitant). Lots of cars in parking lot. Said that they had 3 engines torn apart (not my fault). What it comes down too (even though they did rotate after I called them out) is they only did half of what they charged me for. They got in a bind and rushed it out before close. That's all they were concerned with. I would rather them told me they couldn't do, it then to half-butt it. BUYER BEWARE!!!! I WOULD NOT recommend this place based on my personal experience. Now I've got to take it somewhere to have it fixed.
Service Date: 01/25/2015
Review Created: 01/25/2015 12:22 PM
ELLEN R. on 12/14/2014
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"Trustworthy and Trusting"
We left our car while we were gone for a week. We picked it up on a Sun. All work completed. We value the relationship we have w/ Plaza and are glad they're there for us.
Vehicle: Geo Prizm
Service Date: 12/10/2014
Review Created: 12/14/2014 11:28 PM
David P. on 12/12/2014
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David said his vehicle is running great and this is the first time he has not had any problems with the business. The staff got the job done fast, called him right back and were nice.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/09/2014
Review Created: 12/12/2014
This review was collected via phone interview by Customer Research Inc.
Robert W. on 12/08/2014
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Robert said the business is quick and does a good job.
Vehicle: Ford Ranger
Category: Service
Service Date: 11/11/2014
Review Created: 12/08/2014
This review was collected via phone interview by Customer Research Inc.
Tracy W. on 12/08/2014
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Tracy said this experience was great. They were friendly, nice, and they know what they are doing.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/03/2014
Review Created: 12/08/2014
This review was collected via phone interview by Customer Research Inc.
Kerry W. on 12/08/2014
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Kerry said this business was really helpful. They helped her with everything she needed and they had really good prices.
Vehicle: Honda Accord
Category: Service
Service Date: 12/05/2014
Review Created: 12/08/2014
This review was collected via phone interview by Customer Research Inc.
Matt N. on 12/06/2014
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Matt said they are always great.
Vehicle: GMC Sierra
Category: Service
Service Date: 12/03/2014
Review Created: 12/06/2014
This review was collected via phone interview by Customer Research Inc.
Joseph C. on 12/04/2014
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Joseph said the prices were very reasonable.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 12/01/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
Keith A. on 12/04/2014
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Keith said this business was willing to work with her. They looked into the problems with her vehicle and did not do any extra work. They were willing to work with her on the payments.
Vehicle: Ford Contour
Category: Service
Service Date: 12/01/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
Vernon D. on 12/04/2014
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Vernon said he gets quick service and his situation is paid attention to. His diagnosis is correct and dealt with.
Vehicle: Dodge Durango
Category: Service
Service Date: 11/07/2014
Review Created: 12/04/2014
This review was collected via phone interview by Customer Research Inc.
Stephanie R. on 12/03/2014
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Spoke with Teresa. She said the service at this business was outstanding.
Vehicle: Ford Taurus
Category: Service
Service Date: 11/28/2014
Review Created: 12/03/2014
This review was collected via phone interview by Customer Research Inc.
Amanda J. on 11/14/2014
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Amanda said this business is the best.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 11/03/2014
Review Created: 11/14/2014
This review was collected via phone interview by Customer Research Inc.
Mike A. on 11/14/2014
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Mike said they did an excellent job.
Vehicle: Toyota Camry
Category: Service
Service Date: 11/12/2014
Review Created: 11/14/2014
This review was collected via phone interview by Customer Research Inc.
Jim C. on 11/13/2014
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Jim said they are always nice to him.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 11/03/2014
Review Created: 11/13/2014
This review was collected via phone interview by Customer Research Inc.
Marie C. on 11/13/2014
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Marie said she has been with the business for 25 years or more and she has always been pleased with their service.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 11/06/2014
Review Created: 11/13/2014
This review was collected via phone interview by Customer Research Inc.
Lee W. on 11/13/2014
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Lee said they did a great job and he would definitely recommend this facility.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 11/12/2014
Review Created: 11/13/2014
This review was collected via phone interview by Customer Research Inc.
Page P. on 11/11/2014
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Page said this business is friendly and affordable.
Vehicle: Honda Accord
Category: Service
Service Date: 11/07/2014
Review Created: 11/11/2014
This review was collected via phone interview by Customer Research Inc.
CATHI R. on 11/02/2014
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"you know me and treat me like a friend."
Always recommend less expensive alternatives if possible. They truly make you feel like family. I trust them!
Vehicle: Mercury Grand Marquis
Service Date: 10/31/2014
Review Created: 11/02/2014 07:39 PM
Jeff G. on 11/01/2014
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Jeff said they were very nice, friendly, and he had no issues with this business.
Vehicle: Ford Aerostar
Category: Service
Service Date: 10/30/2014
Review Created: 11/01/2014
This review was collected via phone interview by Customer Research Inc.
JEFF F. on 10/28/2014
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"fabulous and friendly service"
Had to get radiator replaced and they did awesome job.
Vehicle: Honda CR-V
Service Date: 10/17/2014
Review Created: 10/28/2014 04:59 AM
Displaying Review 1 - 20 of 328 in total