Puente Hills Hyundai is located in City Of Industry, CA, convenient from Los Angeles and Anaheim. we are the largest Hyundai Dealer in the Country! Come see us today to see what we can do for you. Puente Hills Hyundai is located in City Of Industry, CA, convenient from Los Angeles and Anaheim. we are the largest Hyundai Dealer in the Country! Come see us today to see what we can do for you.
We have filed a complaint with the Better Business Bureau. I urge you to stay away from this place.
Update 9/8/23
And now this car doesn’t run at all. Had to be towed back to this dealership. And now the person that I spoke to, Sean Kim, the head of the service department, is telling me that a diagnostic test was never run, and that all they did was repair the things that we asked them to repair when we brought the car in there. We brought it in for a complete diagnostic test to determine whether or not it should be repaired or just replaced out right. That was the appointment we scheduled! A complete diagnostic! We asked for no repairs at all at the time of the first appointment. We spoke to the service person, Tino, and explained that to him in no uncertain terms. When we heard back from Tino, he told us that he had run a complete diagnostic exam and that to fix the things that needed to be fixed would cost us $1800 out the door which we agreed to and paid for. Two weeks later, the car is back at the dealership and this guy, Sean Kim, is telling us that a diagnostic test was never even done. And telling us “I never would’ve told you to repair the car, it’s a total loss! I never would’ve recommended this I wasn’t here“
Taking zero responsibility for what his service person told us needed to be done to get the car roadworthy. Taking zero responsibility. The only response I got was from the owner who told us that it was not their responsibility also. So we are now out $1800 and have a car that doesn’t work at all, that was working fine before we took it there, we only had go in for a diagnostic to see what needed to be repaired, if anything, or if it needed to be replaced. We knew there was a slight oil leak when we took it in, but that is not what we asked for. I want to reiterate that: we asked for a complete diagnostic exam, and the service person, Tino, told us that he had done so. In fact, the first time I talked to Sean Kim, he told me that they had done a diagnostic test. And now he is saying they didn’t do one. So he’s lying to cover his …. And you know what they’re trying to do to remedy the situation?? You guessed it. Sell us a car!