Rainier Collision Inc


Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

590 Reviews

98% Would Recommend
Latest Review about 1 month ago
Christiane R. on 11/05/2016
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Christiane said they communicated the status of her vehicle and she never had to call them.
Category: Collision
Service Date: 09/14/2016
Review Created: 11/05/2016
This review was collected via phone interview by Customer Research Inc.
Joy B. on 11/04/2016
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Joy said she had to wait an extra week because they had painted her vehicle the wrong color.
Category: Collision
Service Date: 09/16/2016
Review Created: 11/04/2016
This review was collected via phone interview by Customer Research Inc.
Delores S. on 11/02/2016
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Delores said everything at the business was fine. The people were kind, nice and extremely helpful. They did an inspection on her vehicle and found more damage than expected. They had to keep her vehicle for an extra 3 days.
Category: Collision
Service Date: 09/26/2016
Review Created: 11/02/2016
This review was collected via phone interview by Customer Research Inc.
Tom D. on 10/29/2016
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Tom said the business was punctual and they did a good job. His vehicle was ready 2 days sooner than expected.
Category: Collision
Service Date: 09/14/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Michael F. on 10/29/2016
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Michael said he had no communication with the business. He was satisfied with the work performed.
Category: Collision
Service Date: 10/13/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Dominic F. on 10/05/2016
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Dominic said the service was great and promptly fixed. Her fog light was not connected properly and she spoke with Mark, who told her to bring it back anytime. She is unsure about being kept informed and she was somewhat informed but she reached out to them to get updates. She is unsure about the communication for reasons already stated.
Category: Collision
Service Date: 06/17/2016
Review Created: 10/05/2016
This review was collected via phone interview by Customer Research Inc.
Heather C. on 10/04/2016
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Heather said this business was honest, fair and they did great work.
Category: Collision
Service Date: 08/01/2016
Review Created: 10/04/2016
This review was collected via phone interview by Customer Research Inc.
Taylor F. on 10/03/2016
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Taylor said this business did everything well and quickly.
Category: Collision
Service Date: 08/04/2016
Review Created: 10/03/2016
This review was collected via phone interview by Customer Research Inc.
Curtis B. on 09/30/2016
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Curtis said he was not satisfied for a variety of reasons. The paint had dried and he could tell it had run. There was poor communication because he was handed off from person to person. He said he felt this was possibly caused by change of management, which caused a delay in getting his vehicle back. Things took longer than necessary and he was not updated about anything in the repair process. He was given a quote about what needed to be done and they did not figure in the cost of parts. He would not recommend this facility to others because of the reasons mentioned.
Category: Collision
Service Date: 06/23/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Belva J. on 09/30/2016
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Belva said they did a good job. Her vehicle was delayed by 3 days because they did not have the needed part in stock.
Category: Collision
Service Date: 06/22/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Kelly H. on 09/30/2016
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Kelly said everyone at the business is really nice and they provided her with an estimate in about 15 minutes so they were quick and the work they did on her vehicle is good.
Category: Collision
Service Date: 08/03/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Gary C. on 09/30/2016
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Gary said this business did a good job.
Category: Collision
Service Date: 09/02/2016
Review Created: 09/30/2016
This review was collected via phone interview by Customer Research Inc.
Amy B. on 09/29/2016
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Amy said a Mark was super amazing. He kept her informed and drove her vehicle to her job because she would not have been able to pick it up when she got off work. He was really helpful and she appreciates him.
Category: Collision
Service Date: 07/25/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Sam C. on 09/29/2016
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Sam said he had no problems with this business. They were nice and he had no problems with them. They did a great job.
Category: Collision
Service Date: 06/24/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Kurt K. on 09/29/2016
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Kurt said he received good solid service. It was better than he expected.
Category: Collision
Service Date: 07/28/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Kurt B. on 09/29/2016
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Kurt said this business took forever on each and every estimate. He is not sure if he got a good enough explanation for the work performed from the guy in charge. He kept having to call them for updates. They would tell him his vehicle would be ready and then they would extend that date. They would tell him the insurance company was taking too long. They were wishy-washy with a solid date. The estimator told him he does his updates on Tuesdays and Thursdays but he did not ever get an update. They took 6 weeks with his vehicle and he has to pay for half on his rental vehicle. The estimate was confusing to him and he did not understand because he was being talked to in circles. Everyone seemed nice except for the estimator, but it could have been his perception of the situation. He was not satisfied with the communication with this facility, they handed everything over to the estimator. He could have gone to another facility but this facility told him they would handle it. He did not like his experience at this business.
Category: Collision
Service Date: 09/09/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Rebecca K. on 09/29/2016
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Rebecca said this business was good.
Category: Collision
Service Date: 07/19/2016
Review Created: 09/29/2016
This review was collected via phone interview by Customer Research Inc.
Heath H. on 07/02/2016
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Heath said the business did a good job on his vehicle. They were responsive and he appreciated that.
Category: Collision
Service Date: 06/10/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
Lacey C. on 07/02/2016
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Lacey said she was happy with everything and they kept her informed.
Category: Collision
Service Date: 05/27/2016
Review Created: 07/02/2016
This review was collected via phone interview by Customer Research Inc.
Jonathan C. on 07/01/2016
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Jonathan said he was told by this business he would be called about the status of his vehicle after the weekend but that did not happen. He had to call them. Everything else was fine.
Category: Collision
Service Date: 05/25/2016
Review Created: 07/01/2016
This review was collected via phone interview by Customer Research Inc.
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