Rainier Collision Inc

Robert said it is a first class facility. He was treated royally. He had a little delay finding them, because they are so far off the beaten path. He could not have asked for better service, though. The vehicle was ready a day early. The estimate was right on the money. They are a nice bunch of courteous people.

Robert said he liked this business because they have good communication. He said it took three days longer than promised, and they told him it was because of a parts delay.

Cody said everything went smoothly and they took care of everything.

Carey said the staff was especially nice. She also mentioned there were a lot of issues that arose after the repair. She explained one of the lights was higher than the other one and the battery had a shortage, which caused over heating. Therefore, the vehicle was towed back to the business. On the second visit, the correct battery was put in the vehicle but the front light wasn't corrected. As a result, she had to leave the vehicle at the business. Carey also reported the business used a wedge to get in the vehicle, which left a gap in the door and the frame. Once all the issues were corrected Carey was satisfied with the quality of the repair. The vehicle was delayed a week but it wasn't until she complained about the delay that she was told the business was waiting for a hinge to arrive. She called the business more than she received calls for updates and the pictures weren't updated daily. It was explained that because the wrong battery was put in the vehicle, which could have caused a fire Carey wasn't satisfied with the thoroughness of the person that prepared the estimate. Because of everything previously stated Carey wouldn't recommend the business to others.

Brian said he was happy with this business because they repaired his vehicle just like it was before. He said the repairs took 4 days longer than expected because they ordered the wrong parts.