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Reliable Hyundai Review from NICOLE E. on 07/10/2014

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NICOLE E.
Ozark, MO
2007 Hyundai Santa Fe
Reliable Hyundai
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2014
verified customerVerified Customer
Category: Service
Customer Service Turnaround
Mark was a great to work with, and we appreciate the customer service that Reliable Hyundai offered.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2014
Service Type: Repair
Category: Service
We Broke Your AC, You Don't Need It Fixed For 4 Days
I would not recommend going to Reliable for any car repairs. I took my car in due to an alternator going bad, and as they replaced it, they broke my AC. When I alerted them of this issue, within an hour of taking my car off their lot, they told me to make sure it was actually on and then if it wasn't working on Monday, to bring it back. It was Thursday. They broke my AC in the middle of July and told me to wait four days before bringing it back in, when they were open for another 15 minutes and should have said "Bring it back and we'll double-check it." When I got my car back Tuesday, the service manager didn't even apologize for anything. Oh, and he lost my keys and had to look for 15 minutes before he could find them. Please, save yourself a headache and some stress, go somewhere else.
Not Recommended
Robert B., Service Director from Reliable Hyundai responded on 07/11/2014 11:45 AM


Nicole and Tim Edens,



Thank you for taking the time to talk to me this morning and I appreciate your valued feedback on your less than satisfactory service visit with us. I would like to say thank you on behalf of Reliable Hyundai for giving us the opportunity to make up for the lack of customer service that you received. We want to keep our loyal customers like you and on behalf of the Reliable Hyundai team we thank you for accepting our offer to regain your trust We would also like for you and your family to go enjoy a nice lunch while we work on your vehicle, so just bring me the receipt when you pick up your car and I will gladly reimburse you that day. Again, I want to thank you so much for your time and patience with us.

 
Sincerely,



Misty Swank

Customer Relations Manager

Reliable Subaru and Hyundai

417-761-1649(cell)

 

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