Riker's Automotive And Tire Centers Inc.

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Review for Riker's Automotive And Tire Centers Inc.
John F. on 11/14/2014
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"poor diagnostics/price gouging/taking advantage of customers"
NOT AT ALL/ they everyone is stupid
Vehicle: Mercury Sable
Service Date: 10/23/2014
Review Created: 11/14/2014 01:48 PM
Ron G. at Riker's Automotive And Tire Centers Inc. responded on 12/03/2014

The Customer requested work done on 10/23/2014. We diagnosed the 2001 Mercury Sable LS, as having a cracked Engine Coolant Water Outlet, where the hose connects to the engine. We quoted a price of $422.32, which included a diagnostic charge, replacement of the part that was cracked, labor to replace the part, and coolant.

We told the customer that it is possible that there will be more issues, due to the nature of the cooling system and it will depend on how hot the car ran. We even printed this warning on his receipt:

"Be advised that if the car has been overheated, that internal damage may have happened to the engine or heads of the engine. The total damage might not be determined until the engine is back in working condition."

On 10/24/2014, he returned with a complaint of overheating. We brought the car in the shop to diagnose why it was overheating. We found that the Water Pump was now leaking. We quoted the work to replace it but we were being told that we had mis-diagnosed the original problem and that we need to repair it for free.

After many discussions, we settled on a reduced price to repair the water pump.

It is common, after a part is replaced in a cooling system that other parts in the system will start to fail, due to age and the stress of being overheated. That is exactly what happened in this case. The weakest point was replaced, which then puts more stress on the other items. After we repaired the part, the car left the shop without any leaks. It took over 50 miles for the water pump to fail.


Bottom Line:

We repaired the car correctly!
The part we repaired did not fail!
We could not see that another part was about to fail
We stand behind our work with a 2 year, 24 month warranty
We gave an extensive discount on the repair of the water pump.

Thank you