Reviews that include

Parts 17

Employee 5

Response 3

Repairs 3

Status 2

Recent Reviews

a m.

Florence, AL

08/04/2020

You want your car fixed and not be yelled at when you call for status? then stay away from here!

Folks if you're looking for a shop thats going to give you false expectations, let your car sit untouched for over 30 days, AND the owner gets mad and tells you to take your business elsewhere BECAUSE YOU ASK WHEN YOUR CAR WILL BE FIXED, THEN this is the shop for you! Call Jim, he wont disappoint! You've been warned! Im a new customer. Car dropped off. Spoke with owner Jim. Drivers door locks/unlocks intermittently; passenger door always locked. Need repaired. Said he’d call back w/estimate. Never did. I had to call back a week later for it. Quoted $2600.00. Extremely high but needed it done. Made no mention of car parts needing to be ordered til later (keep reading). Another week passed with no call from Jim. Called shop, spoke to employee. Said parts ordered with dealer eight days ago; still no parts.I told him that Jim FAILED to tell me that parts needed to be ordered. THIS needed to be mentioned when given quote and told WHEN to expect parts. Asked him to call dealer for status of parts. He called back and said ‘’parts will be in here in a few days’’. A ‘’few days’’ turned into another week with no call from shop. Car has now been in shop, untouched, for three weeks. Called shop, now told by Jim parts coming from Germany and he has ‘’no idea’’ when they would be in. Yes, he, the owner, actually told me, his customer, that he has ''NO IDEA''. Id be embarrassed to give this type of idiotic response to my customers. Correct me if Im wrong but isnt it common sense for Jim to have asked WHEN parts can be expected? that would be the next logical question that he should have asked his vendor.Told Jim Im picking up my car since he cant give me a response and I was refusing to leave my car just sitting in his shop unattended any longer since I needed it. Told him to call me when parts arrive. I asked for a ride to shop. He sent driver who presented me with a bill for parts with a note from Jim saying that I needed to pay for parts before picking up my car (made no mention of this on the phone when I spoke to him). Arrived at shop, Jim not in. Asked employee when are parts arriving. He said ‘’I dont know’’.Told him since he didnt know I wasnt paying for parts in advance. Week later, Jim leaves message saying parts are in. Called shop asked for Jim but xfrd to employee. Employee said three days max for car to be completed. Dropped off car. Another week gone. No call or car! Called shop and spoke with employee who was honest enough to tell me that mechanic assigned to car was being continuously pulled by Jim to complete other customer cars leaving my car unattended with no repair. When I confronted Jim about this he yelled saying “ I dont know when your car will be worked on AND that passenger door wont open’’. Told him I was picking my car up since to me it was obvious that this idiot (Jim) didnt know how to fix my car. Minutes later a text from Jim saying that before I can have my car I needed to pay for parts and ‘’find someone else to install’’. Was charged over $1700 for two actuators, two door handles and two very short rods AND labor. I get the mark up but this was OUTRAGEOUS! Car was given to me with freshly applied sticky glue on door that got all over my hands while I tried to close my door, and my door panel THROWN in my backseat. I had to ask one of the guys to at least put the panel back on which he did in less than five minutes. In total, my car spent over 30 days here with ZERO REPAIRS MADE AND when confronted he couldnt even give a reasonable response! I left with the car in the same condition (not repaired) and with a paid invoice of over $1700.00! He should have been truthful from the start by telling me he had no idea how to fix my car or didnt have any time too. Instead he chose to show the true ASSHOLE that he is by doing NOTHING and telling me to have parts installed somewhere else! Btw, Jim could have returned these parts back to his vendor for credit but he chose to add insult to injury by charging me and over inflating price. ‘’employee’’ names not given since they treated me with respect and courtesy.

Not Recommended

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