Shawnee Service Center


Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

51 Reviews

100% Would Recommend
84% Business Response
Latest Review about 10 hours ago
MINDY N. on 05/29/2017
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"Best Service Center Ever"
You can trust your car to Shawnee. They care about the customer and take pride in all the work they do for your car. The mechanic worked long and hard to solve the problem of my car. I watched him work on it from the waiting room and was totally impressed with his perseverance. wouldn't go anywhere else.
Vehicle: Subaru Forester
Service Date: 05/17/2017
Review Created: 05/29/2017 07:00 AM
MARY S. on 05/27/2017
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"Immediate, professional service"
Excellent service
Vehicle: BMW 530i
Service Date: 05/24/2017
Review Created: 05/27/2017 06:08 AM
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Phil M., Manager at Shawnee Service Center responded on 05/27/2017

Thank you Mary

Shawnee Service Center
Phil Marvin
LINDA S. on 05/25/2017
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"Shawnee is the best place to take your car!"
I often have problems with the maintenance of my car, and I am so glad I can rely on Shawnee to give me an honest appraisal of what is going on and what needs to be done, with costs in mind the entire time. Wouldn't take my car anywhere else.
Vehicle: Mercedes-Benz GLK350
Service Date: 05/10/2017
Review Created: 05/25/2017 10:49 AM
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Phil M., Manager at Shawnee Service Center responded on 05/26/2017

Linda, Thank you for the wonderful review. 

Shawnee Service Center
Phil Marvin
LISA W. on 05/25/2017
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"Efficient and Fair"
nobody likes to spend money on car maintenance, but once again I left satisfied that the repairs were needed, completed efficiently, and not exaggerated or fudged.
Vehicle: Chrysler Town & Country
Service Date: 05/24/2017
Review Created: 05/25/2017 05:40 AM
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Phil M., Manager at Shawnee Service Center responded on 05/26/2017

Lisa, Thank you for the review. 

Shawnee Service Center
Phil Marvin
FRANK P. on 05/24/2017
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"they are great!!"
the guys at Shawnee are great. They communicate any problems as they encounter and recommend the most cost effective way to deal with them. More importantly, they recommend what you don't need to fix - sometimes even connecting a loose wire for free or telling me to take the problem to the dealer if it is needed. I actually got a brand new engine replaced on my Lexus at the dealer based on their recommendation. I couldn't believe it.
Vehicle: Lexus ES 300
Service Date: 05/06/2017
Review Created: 05/24/2017 09:05 AM
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Phil M., Manager at Shawnee Service Center responded on 05/24/2017

Thank you Frank for the great review.

Shawnee Service Center
Phil Marvin
BILL P. on 05/24/2017
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"A welcoming feeling"
Always get good service and the car is fixed right the first time and every time.
Vehicle: Chrysler Sebring
Service Date: 05/10/2017
Review Created: 05/24/2017 06:00 AM
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Phil M., Manager at Shawnee Service Center responded on 05/24/2017

Thanks Bill

Shawnee Service Center
Phil Marvin
SOL H. on 05/22/2017
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"Quick service ... friendly and considerate .... "
I have .
Vehicle: BMW Z3
Service Date: 05/17/2017
Review Created: 05/22/2017 04:56 AM
NANCY F. on 05/21/2017
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"37 years of super service!"
We've had our cars serviced at Shawnee for 37 years and have referred ALL our friends here, too, and they have been extremely satisfied with the service. Always professional, friendly, and knowledgeable. They discuss the pros/cons of the work, without pressure, and answer all questions. We feel like they are family - many of the staff have been there as long as we have been going there! Shawnee is the absolute best service center on the North Shore.
Vehicle: Lexus RX 450h
Service Date: 05/20/2017
Review Created: 05/21/2017 01:54 PM
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Phil M., Manager at Shawnee Service Center responded on 05/23/2017

Thank you for the wonderful review. Our pleasure helping you.

Shawnee Service Center
Phil Marvin
DANIELA V. on 05/21/2017
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"Great service"
I am very satisfied with the service , very professional and honest.
Vehicle: Subaru Impreza
Service Date: 05/20/2017
Review Created: 05/21/2017 09:47 AM
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Phil M., Manager at Shawnee Service Center responded on 05/23/2017

Thank you Daniela. 

Shawnee Service Center
Phil Marvin
CORI C. on 05/19/2017
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"Small local business"
Excellent service. Have been using Shawnee for about 25 years.
Vehicle: Honda Pilot
Service Date: 05/17/2017
Review Created: 05/19/2017 06:07 AM
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Phil M., Manager at Shawnee Service Center responded on 05/19/2017

Cori, Thank you for the great review, Our pleasure taking care of your vehicles over the years. 

Shawnee Service Center
Phil Marvin
STUART C. on 05/19/2017
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"great service"
Always a great service experience
Vehicle: Honda Element
Service Date: 05/17/2017
Review Created: 05/19/2017 04:21 AM
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Phil M., Manager at Shawnee Service Center responded on 05/19/2017

Stuart, Thank you for the review.

Shawnee Service Center
Phil Marvin
Ron S. on 05/19/2017
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Ron said the business took care of him right away and it was an emergency.
Vehicle: Audi A6 Quattro
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
Jeremy A. on 05/19/2017
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Jeremy said it was an easy and smooth experience.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 05/17/2017
Review Created: 05/19/2017
This review was collected via phone interview by Customer Research Inc.
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Phil M., Manager at Shawnee Service Center responded on 05/23/2017

Thank you for coming by.

Shawnee Service Center
Phil Marvin
Jessica N. on 05/17/2017
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Jessica said the business is very courteous and completed the service she asked for. She is very happy with them.
Vehicle: Chevrolet Cobalt
Category: Service
Service Date: 05/13/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
MICHAEL T. on 05/14/2017
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"Shawnee"
Excellent service and staff with longevity! I always refer new neighbors to Shawnee.
Vehicle: Toyota RAV4
Service Date: 05/13/2017
Review Created: 05/14/2017 03:10 PM
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Phil M., Manager at Shawnee Service Center responded on 05/15/2017

Tank you Michael

Shawnee Service Center
Phil Marvin
NICK T. on 05/14/2017
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"Great service"
My '97 Chevy doesn't require much service, but I always get a complet going over, a discussion of things to be aware of and confidence my car will performing at its best.
Thanks Shawnee
Vehicle: Chevrolet Cavalier
Service Date: 05/13/2017
Review Created: 05/14/2017 11:02 AM
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Phil M., Manager at Shawnee Service Center responded on 05/15/2017

Nick, thank you for your response. 

Shawnee Service Center
Phil Marvin
BETSY J. on 05/14/2017
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"Shawnee reliable and trustworthy "
I rely on and trust Shawnee with all regular maintenance and repairs to my 16 year old, city street parked Honda, one of main reasons my car still runs beautifully at 16 years old. While Shawnee does not handle body work, they advise me of other repairs needed, when needed, estimated costs, time and schedule, and priorities for repair. Unlike my dealer, Shawnee may advise a proactive repair, but will not advise repairs not needed. Costs are broken out by parts and labor. Labor costs are calculated by book. Staff are friendly and knowledgeable and treat customers with dignity and respect.
Vehicle: Honda Civic
Service Date: 05/13/2017
Review Created: 05/14/2017 05:36 AM
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Phil M., Manager at Shawnee Service Center responded on 05/15/2017

Thank you Betsy. Our pleasure helping you with your vehicle. 

Shawnee Service Center
Phil Marvin
LOUIS K. on 05/13/2017
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"You guys are great "
You're always nice and helpful. Thank you.
Vehicle: Acura TSX
Service Date: 05/13/2017
Review Created: 05/13/2017 09:40 PM
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Phil M., Manager at Shawnee Service Center responded on 05/15/2017

Thank you 

Shawnee Service Center
Phil Marvin
TONI L. on 05/12/2017
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"its so close and easy"
Phil is great...
Vehicle: Ford Flex
Service Date: 05/10/2017
Review Created: 05/12/2017 01:57 PM
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Phil M., Manager at Shawnee Service Center responded on 05/15/2017

Thanks Toni

Shawnee Service Center
Phil Marvin
SARAH H. on 05/11/2017
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"Knowledgeable, great service! "
On multiple occasions, have received a same day appointment, and have had all my car problems fixed whether battery, air conditioning, or brakes. Used to go elsewhere sometimes, but wont anymore.
Vehicle: Volvo XC70
Service Date: 05/04/2017
Review Created: 05/11/2017 04:29 AM
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Phil M., Manager at Shawnee Service Center responded on 05/11/2017

Sarah, Thank you for the great response. 

Shawnee Service Center
Phil Marvin
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