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Shawnee Service Center

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,842 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

Whether you’re looking for the basics like factory scheduled maintenance or 30k/60k/90k/120k mile services, or something more specific like computer diagnostics or safety and emissions inspections, we’ve got you covered. Brake repair, shocks, struts, suspension and steering are all part of our standard maintenance auto service. Whether you’re looking for the basics like factory scheduled maintenance or 30k/60k/90k/120k mile services, or something more specific like computer diagnostics or safety and emissions inspections, we’ve got you covered. Brake repair, shocks, struts, suspension and steering are all part of our standard maintenance auto service.

Categories
Auto Maintenance, Repair Shop, Car Maintenance
Contact
(847) 251-1234

Business Hours

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
332 Linden Ave Wilmette, IL 60091-2843
Shawnee Service Center's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,842 Reviews)

MW
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MATT W.
Wilmette, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2025
verified customerVerified Customer
10
Always quick and efficient
We’ve been coming to Shawnee for 25 years. We’ve always had wonderful service and over the years. They’ve saved us quite a bit of money over the dealerships quotes.
They are honest, excellent mechanics, and very easy to work with
Phil M., Manager from Shawnee Service Center responded on 08/12/2025 11:51 AM

It's fantastic to hear that you've been with us for 25 years! We must be doing something right. It's our goal to provide honest and excellent service, and we’re glad to know we've saved you some cash compared to those dealership quotes. Here’s to many more years of keeping your vehicle in top shape while making sure your wallet isn’t crying for help. We appreciate your continued trust in us!

Shawnee Service Center
Phil Marvin

JB
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JILL B.
Wilmette, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2025
verified customerVerified Customer
10
Great service.
Fabulous service
Phil M., Manager from Shawnee Service Center responded on 08/11/2025 04:54 AM

We're glad to hear you experienced fabulous service! Our team works hard to keep things running smoothly, and it sounds like they hit the nail on the head. If there’s anything else we can do for you, just let us know. We're always here to help!

Shawnee Service Center
Phil Marvin

CB
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CHARLES B.
Wilmette, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Excellent service, Reasonable Cost, Nice People
I have owned dozens of cars and used dozens of service providers. Shawnee stands out as the best in my experience and the best I have ever heard of. Their service is outstanding. Their costs are reasonable. They are nice, considerate people. I trust them absolutely.
Phil M., Manager from Shawnee Service Center responded on 08/07/2025 12:36 PM

It's great to hear that Shawnee Service Center has made such a positive impression on you! With dozens of cars and service providers in your rearview mirror, it's nice to know we've managed to hit the sweet spot of quality and trustworthiness. We take pride in treating our customers like family—nice, considerate people deserve nothing less. Here’s to keeping your vehicles running smoothly and ensuring you stay confidently on the road!

Shawnee Service Center
Phil Marvin

GS
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GREG S.
Evanston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2025
verified customerVerified Customer
10
Always reliable and trustworthy
Had an air conditioning problem that was fixed right away in this summer heat. Thanks Phil!! Many decades of first class service and expertise!
Phil M., Manager from Shawnee Service Center responded on 08/07/2025 04:49 AM

We're glad to hear you had a cool experience with us, even during the summer heat! It sounds like Phil really knows how to keep things breezy. With decades of expertise in our toolkit, we're always ready to tackle those pesky air conditioning issues. Here's to many more years of keeping you comfy!

Shawnee Service Center
Phil Marvin

FP
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FRANK P.
Wilmette, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Friendly professional and honest
I had a strange noise from underneath my car. They could have told me anything. New converter new brakes new exhaust. It was just a loose piece of metal. They replaced a bracket. $35. I have taken my cars there for 40 years. They will fix what is necessary and recommend maintenance
Phil M., Manager from Shawnee Service Center responded on 08/06/2025 05:24 AM

It sounds like you've been on quite the car adventure, Frank! We're glad you brought the mystery noise to us and that it turned out to be just a loose piece of metal. Sometimes, it’s the small things that really matter, isn’t it? We appreciate your loyalty over the 40 years—it's customers like you that keep our wheels turning (and our wrenches wrenching). We'll always be here to help with what’s necessary and keep your vehicle in tiptop shape. Here's to many more years of keeping your rides safe and sound!

Shawnee Service Center
Phil Marvin

Verified Customer
Evanston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2025
verified customerVerified Customer
10
Haven’t yet solved the mystery, but my car was given the once over and I have it back, running well.
My car is acting up only if I leave the headlights on for about 10 minutes after parking the car. The car won’t start until I turn the headlights off and wait another 10 minutes. The problem does not happen when I park the car and turn the headlights off. There is no problem with the battery. The starter is newly replaced and does not appear faulty. I know Shawnee gave the car a good analytical look and charged me a reasonable amount for that. We’ll have to see if more clues appear under other circumstances.
Phil M., Manager from Shawnee Service Center responded on 08/06/2025 05:24 AM

We appreciate your detailed review and the shout-out for our analytical skills! It sounds like you've really put your car through its paces with that headlight challenge. Sometimes, cars develop their own quirky habits that only reveal themselves under specific conditions. We're glad our team could delve into the details and help you out without breaking the bank. If additional clues pop up, don't hesitate to share—consider us your automotive detectives on the case!

Shawnee Service Center
Phil Marvin

PS
PAUL S.
Valparaiso, IN
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
Great service during a rough situation
From out of town and starter stopped🤣 I was recommended to Shawnee by a local and it did not disappoint. Professional, trusting and trusted. Highly recommend.
Phil M., Manager from Shawnee Service Center responded on 08/04/2025 08:43 AM

It's great to hear that our reputation preceded us! We know how inconvenient a starter issue can be, especially when you're far from home—consider it an unexpected detour on your journey. We're happy to know that the locals have good taste when it comes to car care. Your recommendation really means a lot to us, almost as much as a fully functioning starter. Safe travels!

Shawnee Service Center
Phil Marvin

RF
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ROBERT F.
Evanston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
10
Always excellent
Competent honest shop. Accurate estimates. Convenient to El.
Phil M., Manager from Shawnee Service Center responded on 07/31/2025 12:25 PM

We're glad you found our shop to be competent and honest! It sounds like we hit the nail on the head with our estimates—no more guessing games, right? Plus, being conveniently located near the El is just the cherry on top. Your support means a lot, and we're here whenever you need us!

Shawnee Service Center
Phil Marvin

EN
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ELKE N.
Wilmette, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2025
verified customerVerified Customer
9
Regular msintensnce
The service was completed on time and Phil even picked me up on a 95 degree afternoon to give me a ride. Thank you
Phil M., Manager from Shawnee Service Center responded on 07/31/2025 05:03 AM

We're delighted to hear that you had a positive experience with us! It sounds like Phil is not just a whiz with service, but also quite the hero in extreme temperatures. A ride on a hot day is worth its weight in gold! We're glad we could meet your needs and look forward to keeping your vehicle in tiptop shape.

Shawnee Service Center
Phil Marvin

MM
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MARK M.
Evanston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2025
verified customerVerified Customer
10
Service
I have used Shawnee Service for all my vehicles for over 30 years. They have always been very helpful, explaining problems and recommending warranty work to a dealer when necessary. They have even seen my car on no notice if a sudden problem presented itself that could be fixed quickly, or if it turned out they needed to keep the car for an extended period. It is very reassuring to have a repair service one can trust completely.
Phil M., Manager from Shawnee Service Center responded on 07/31/2025 05:04 AM

Wow, 30 years is a long-lasting commitment! We're honored that you've trusted us with all your vehicle needs over the decades. It's our mission to keep you and your ride safe on the road, and we're glad to hear we've succeeded in explaining problems and providing timely assistance, even at a moment's notice. Trust is a rare gem in this world, and we’re grateful to have earned yours. Here’s to many more years of keeping your wheels turning!

Shawnee Service Center
Phil Marvin

LC
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LAURA C.
Winnetka, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2025
verified customerVerified Customer
10
Love this place!
I’ve been taking our cars here for over 30 years and they are consistently fair in pricing and provide honest service!
Phil M., Manager from Shawnee Service Center responded on 07/28/2025 04:42 AM

It's fantastic to hear that you've been a loyal customer for over 30 years! That's like a lifetime in the car world. Consistent fair pricing and honest service are indeed the holy grail of auto care—kind of like finding the perfect cup of coffee that never lets you down. We're glad to be your go-to service center and appreciate your trust in us all these years. Here's to many more miles together!

Shawnee Service Center
Phil Marvin

MC
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Maureen C.
Wilmette, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2025
10
Excellent Service
We have been taking our cars to Shawnee for many years. They do a great job of evaluating problems and solving them. Their charges are very fair.
Phil M., Manager from Shawnee Service Center responded on 07/28/2025 04:42 AM

It’s great to hear that you’ve been part of the Shawnee family for many years! We’re delighted to know that our team has been able to help evaluate and solve those automotive mysteries for you. Plus, we believe fair charges make for happy customers and happy cars! We appreciate your continued trust in us and look forward to keeping your vehicles in top shape for many more years to come.

Shawnee Service Center
Phil Marvin

RR
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ROBERT R.
Winnetka, IL
Honda Accord
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/20/2025
verified customerVerified Customer
10
The best
30 plus years as their customer
Phil M., Manager from Shawnee Service Center responded on 07/21/2025 04:52 AM

We appreciate your long-standing loyalty over the past 30 years. That's quite a commitment! However, it seems we've let you down recently, and that's not the kind of record we want to set. If there are specific concerns you'd like to discuss, we would love to hear from you. Your feedback is key to helping us improve and ensuring we get things back on track.

Shawnee Service Center
Phil Marvin

JH
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JENNIFER H.
Evanston, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2025
verified customerVerified Customer
10
Quick & friendly
Phil found the piece i needed to replace a piece of my mirror. Saved me lots of money from having to replace the whole thing.
Always friendly & efficient service
Phil M., Manager from Shawnee Service Center responded on 07/21/2025 04:52 AM

We appreciate you taking the time to share your experience. It's great to hear that Phil was able to save you both time and money with the right piece for your mirror. Who knew a little replacement could save so much? We're glad you enjoyed our friendly and efficient service. Keep shining bright with that newly repaired mirror!

Shawnee Service Center
Phil Marvin

PA
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PHILLIP A.
Lake Forest, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Five star service
We have trusted the Shawnee team for 30 years to service our cars. Thank you, Phil Marvin, George, and your team!
Phil M., Manager from Shawnee Service Center responded on 07/16/2025 05:57 AM

It’s fantastic to hear that you’ve entrusted us with your vehicles for such a long time! Thirty years is a lot of tire rotations and oil changes—if only cars could talk, they’d have some stories to tell. We appreciate your loyalty and are glad to have you as part of the Shawnee family. Here’s to many more years of keeping your rides in tip-top shape!

Shawnee Service Center
Phil Marvin

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