Sound Ford Review from YOLANDA G. on 04/25/2013


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YOLANDA G.
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/25/2013
verified customerVerified Customer
Category: Service
Poor customer service
I took my car in for scheduled maintenance and was told it would take two hours for the maintenance and to fix a recall issue. I told them I didn't have time for the recall work that day, and the response from the service staff was rude and condescending. On top of that, my engine light went on the day after the oil change and inspection, and now I have to take the car back for a second look. If I hadn't pre-paid for regular maintenance, I would take my business elsewhere.
Not Recommended