Sound Ford Review from CHRISTPHER H. in Renton, WA on 05/12/2012
Don't ever go here!!!!
Worst experience ever! My car was under full warranty and the service center wanted to charge me for diagnostic. When I brought up the fact that it is covered, they started wheeling and dealing like I was buying a used car. I would rather drive to Tacoma then ever go back there.
Vehicle:
FORD FOCUS
Category:
Service
Service Date:
04/26/2012
Review Created:
05/12/2012 04:05 PM
Brandt P. from Sound Ford responded on 05/16/2012
Mr. Hellerstedt,
Thank you very much for your feed back. I have reviewed the repair order and technician story from your visit.
My understanding is you brought your Focus in for a vibration. Our standard practice is to repair any vehicle under warranty within the guidelines of Ford Motor Company. That being said if we have a car come in with a concern that would not be fixable under warranty then it is the owner of the car that would be responsible for the cost of the inspection, diagnostics, or repair.
What we had in this situation was an unverifiable vibration. Without a verifiable failed part Ford Motor Company will not cover the concern. The closest thing to a failure we were able to verify was a slightly bent exhaust shield which again would not be a warrantable part at 49464 miles.
I also noticed Jaime did waive all of the charges to you in what I would expect was to be a goodwill gesture to ensure your complete satisfaction.
Hopefully this explanation helps to address any questions you may have had about why your Service Advisor was talking about charging you for diagnostics. If not feel free to contact me directly.
Gary DeJarlais
Service Manager
Thank you very much for your feed back. I have reviewed the repair order and technician story from your visit.
My understanding is you brought your Focus in for a vibration. Our standard practice is to repair any vehicle under warranty within the guidelines of Ford Motor Company. That being said if we have a car come in with a concern that would not be fixable under warranty then it is the owner of the car that would be responsible for the cost of the inspection, diagnostics, or repair.
What we had in this situation was an unverifiable vibration. Without a verifiable failed part Ford Motor Company will not cover the concern. The closest thing to a failure we were able to verify was a slightly bent exhaust shield which again would not be a warrantable part at 49464 miles.
I also noticed Jaime did waive all of the charges to you in what I would expect was to be a goodwill gesture to ensure your complete satisfaction.
Hopefully this explanation helps to address any questions you may have had about why your Service Advisor was talking about charging you for diagnostics. If not feel free to contact me directly.
Gary DeJarlais
Service Manager