Southtowne Hyundai of Newnan


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1243 Reviews

ReScore Reviews™ (43)

ReScore
Overall Rating 4.4186047/5Overall Rating 4.4186047/5Overall Rating 4.4186047/5Overall Rating 4.4186047/5rating 4.4186047
Original
Overall Rating 2.16279/5Overall Rating 2.16279/5rating 2.16279rating 2.16279rating 2.16279
95% Would Recommend
100% Business Response
Latest Review 1 day ago
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timeliness"
I was able to get my oil and filter changed as well as 2 recall items that fixed in record time!!!
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/16/2017 07:22 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/17/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Verified Customer on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Forest Smith and Barry McKee worked very hard to get the work done under the warranty which justified a loaner car, which was needed!"
Great place to do business except for the guy working Saturday afternoon!!
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 12:15 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/17/2017

I apologize for the non 5 star service this trip. I will strive to make your next trip 5 star all the way.
Barry McKee

KAYLA R. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The great customer service!"
The staff was very friendly and helpful and the service performed on my car was done in a timely manner!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/16/2017 08:25 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/17/2017

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Verified Customer on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Recent oil change and tire rotation"
Great service, professional and timely.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/15/2017 04:12 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/16/2017

I apologize for the non 5 star service this trip. I will strive to make your next trip 5 star all the way.
Brian Munson

Douglas W. on 08/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Doug"
Prompt and curtious service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 06:43 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/15/2017

I apologize for the non 5 star service this trip. I will strive to make your next trip 5 star all the way.
Carmen Krauth

Mary H. on 08/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful and prompt."
Very satisfied with their service.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/13/2017 09:19 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/14/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Repair "
Consistent and quality service at a fair price.
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 08/07/2017
Service Type: Maintenance
Review Created: 08/12/2017 06:04 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/14/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Roger W. on 08/12/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close but no cigar."
From past experience I would not recommend to a friend. Service Manager did try hard to win me back. Repair was completed in a timely manner however, warning lights did appear back within a mile of dealership. Service writer was confused on purpose of the visit and said warning lights were not mentioned even tho they are connected to the recall for which we are here. I am not completely convinced now that all concerns have been fixed. I will give dealership another try and see how it goes then.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/07/2017
Service Type: Repair
Review Created: 08/12/2017 04:39 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/14/2017

Thank you for your response and choosing Southtowne with your service needs.

Tom Watt

Verified Customer on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"items explained before service completed"
Recall taken care of in a timely fashion. Thank you.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/12/2017 11:43 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/14/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

William P. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Arrived on time. Work performed in timely manner
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/12/2017 09:15 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/14/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Allison T. on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good Service"
Service is great
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/12/2017 07:35 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/14/2017

Thank-you for your business and trust with us.

Barry McKee

Doreatha S. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" The salesmen"
Harold is amazing. I recommend everyone deal with him when purchasing a vehicle. I could not make up my mind if I wanted a new vehicle or not. And to my amazement Harold never rushed me or got upset that I couldn't choose. And just for that reason was one of the big reasons why I decided to purchase a be vehicle. Harold you are THE BEST. Thank you so much. Also everyone else I encountered while I was there were SUPER nice also. I love my 2017 Hyundai Tucson!!!
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/12/2017 05:33 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/14/2017

Thank you for allowing Southtowne Hyundai Service Department to perform your vehicle maintenance. I look forward to working with you in the future.

Brian Munson

Alexander T. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Friendly staff and help in keeping my car up to date in service needs.
Vehicle: 2010 Hyundai Elantra
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/12/2017 04:06 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/12/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Verified Customer on 08/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"A Dealership Worth Returning To"
I've purchased two vehicles here. The people are professional, friendly, knowledgeable and honest. They are the only dealership that I have returned to to buy a second vehicle.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/12/2017 01:45 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/12/2017

I apologize for the non 5 star service this trip. I will strive to make your next trip 5 star all the way.
Brian Munson

Robert J. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast service"
YES
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/11/2017 07:28 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/12/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Joan E. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and professional service"
Same as above
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:17 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/12/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

LINDSAY T. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service in a Timely Manner."
Always greeted with a friendly face . We are told what is needed and how much and we make the decision as to what work is to be done. We have traded cars here at least three times and we always get great service for our car .
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/10/2017 06:04 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/11/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

David A. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and personnel at dealership."
Work was preformed in a professional and timely manner.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/10/2017 03:45 AM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/10/2017

Thank-you for your business and trust with us.

Barry McKee

Vera R. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Service is says polite and professional."
Customer Service is the best for professionalism and courtesy.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/04/2017
Service Type: Maintenance
Review Created: 08/08/2017 04:11 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/09/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

Audrey D. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Lisa"
Excellent service and Carmen gives amazing customer service
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 08/03/2017
Service Type: Repair
Review Created: 08/07/2017 01:03 PM
Forrest S. at Southtowne Hyundai of Newnan responded on 08/08/2017

Thank-you for your reply to our survey request. We appreciate your loyalty to Southtowne and look forward to helping you keep your vehicle maintained in the coming year.

Carman Krauth 

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