The Brake Shop And Auto Repair


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

999 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review 21 days ago

Jeffrey O. on 12/14/2016
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Jeffrey said this business did a good job.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/07/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Chris S. on 12/14/2016
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Chris said he received a coupon from this business. They are close by to where he lives.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 12/07/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Karl G. on 12/11/2016
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Karl said everybody was friendly and he was able to get in quickly.
Vehicle: Subaru Legacy
Category: Service
Service Date: 12/06/2016
Review Created: 12/11/2016
This review was collected via phone interview by Customer Research Inc.
Bruce B. on 12/07/2016
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Bruce said the service was good.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 11/28/2016
Review Created: 12/07/2016
This review was collected via phone interview by Customer Research Inc.
Donald W. on 12/02/2016
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Donald said he liked them and he was happy with the service.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 11/23/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Teddy H. on 12/02/2016
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Teddy said he is happy with the work they do.
Vehicle: Nissan Murano
Category: Service
Service Date: 11/21/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Jeremy and Karen L. on 12/01/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"EXTREMELY LONG WAIT, 8 hours for a simple inspection"
I needed a state and emission inspection done and an appointment was schedule a week and a half in advance. We dropped the car off at 8:15am. We checked back around 3pm and they haven't even started the process yet! It was finally done around 4pm. A simple inspection like this should never take almost 8 hours! I have had this done at other places in around 30 minutes before so this is totally unacceptable. To treat us like our time is worthless, I don't think I will go back to this place again.
Vehicle: Honda CR-V
Service Date: 11/30/2016
Review Created: 12/01/2016 06:11 AM
Mike S., General Manager at The Brake Shop And Auto Repair responded on 12/08/2016

   I spoke with Mr. Low in regards to his latest visit to The Brake Shop & Auto Repair. He explained to me that he was unhappy with the amount of time it took to perform the State Inspection and Emissions test and the lack of communication from my staff.  I explained to Mr. Low that when vehicles are dropped off with no specific pickup time we assume that the vehicle is to be ready by 5:00 pm.  Mr. Low explained to me that he was never told that when he dropped the vehicle off.  I assured Mr. Low that this will never happen again and that his vehicles will be handled in a timely manner and returned to him by his requested time.  Mr. Low was appreciative that I reached out to him, but that does not change how he felt about his visit.  I explained to him that I completely understand where he was coming from.  I explained to him that we have over 900 positive SureCritic reviews and that customer satisfaction is our main priority.   I also made him aware that I would be responding to his post as per our conversation and he was ok with that.  Myself and the staff at The Brake Shop & Auto Repair look forward to helping the Low Family with all their vehicle repair needs for many years to come.

Sincerely,
Mike Stefano
General Manager
(610) 253-2566

Edie D. on 11/24/2016
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"Excellent service"
As always, excellent knowledgeable service. Very accommodating. Have referred two friends and both were very pleased.
Vehicle: Toyota Highlander
Service Date: 11/22/2016
Review Created: 11/24/2016 05:37 AM
Jane C. on 11/23/2016
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Jane said the business is good all the way around. They are wonderful.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 10/31/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Larry R. on 11/22/2016
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"Great service "
Vehicle is repaired right the first time. Mike and the guys are always honest and only do the work that needs to be done.
Vehicle: Chevrolet Silverado
Service Date: 11/21/2016
Review Created: 11/22/2016 08:22 AM
Sam and Katie P. on 11/19/2016
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"Always great"
One word summary of brake shop and staff....phenomenal!
Vehicle: Toyota Tacoma
Service Date: 11/18/2016
Review Created: 11/19/2016 10:54 PM
Chris and Pamela R. on 11/17/2016
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"Honest reliable service"
Have taken all my cars there. Always satisfied.
Vehicle: Nissan Xterra
Service Date: 11/16/2016
Review Created: 11/17/2016 05:03 PM
Donna M. on 11/17/2016
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"Goes out of their way to please the customers"
I had an appointment next door to the brake shop. I was desperately in need of an oil change. I asked if there was any way they could squeeze me in. I told him that once I was done with my appointment I was still able to wait for a little bit if it wasn't ready. And they agreed to take my car. These guys are the best at everything they do. But their customer service is way up there. Highly recommend anyone who needs work done on their car to go there.
Vehicle: Jeep Compass
Service Date: 11/16/2016
Review Created: 11/17/2016 02:39 PM
Linda and Ed F. on 11/17/2016
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"inspection"
As usual things went as smooth as could be. We knew there were fluids to be changed in addition to inspection and everything was done expertly and in a timely manner.
Vehicle: Hyundai Veracruz
Service Date: 11/16/2016
Review Created: 11/17/2016 05:30 AM
Patricia M. on 11/15/2016
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Patricia said this business goes out of their way for her, anytime she needs something. Even at a moment's notice, they get her in.
Vehicle: Mitsubishi Outlander
Category: Service
Service Date: 11/01/2016
Review Created: 11/15/2016
This review was collected via phone interview by Customer Research Inc.
Robert and Wanda H. on 11/12/2016
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"great"
great
Vehicle: Cadillac CTS
Service Date: 10/25/2016
Review Created: 11/12/2016 07:41 AM
John G. on 11/11/2016
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John said he would recommend the business for service.
Vehicle: Nissan Sentra
Category: Service
Service Date: 11/01/2016
Review Created: 11/11/2016
This review was collected via phone interview by Customer Research Inc.
Kathy and Pete T. on 11/09/2016
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"FAST AND GREAT SERVICE"
NEEDED SERVICE THAT DAY AND GOT IT
Vehicle: Acura RDX
Service Date: 11/08/2016
Review Created: 11/09/2016 01:07 PM
Howard J. on 11/09/2016
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Howard said they did a good job.
Vehicle: Subaru Outback
Category: Service
Service Date: 11/07/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
Donald J. on 11/05/2016
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"Customer Service"
Responsive to customer's needs
Vehicle: Mercedes-Benz C300
Service Date: 11/04/2016
Review Created: 11/05/2016 11:13 AM
Displaying Review 61 - 80 of 999 in total