ReScore Reviews™ (3)
I spoke with Mr. Low in regards to his latest visit to The Brake Shop & Auto Repair. He explained to me that he was unhappy with the amount of time it took to perform the State Inspection and Emissions test and the lack of communication from my staff. I explained to Mr. Low that when vehicles are dropped off with no specific pickup time we assume that the vehicle is to be ready by 5:00 pm. Mr. Low explained to me that he was never told that when he dropped the vehicle off. I assured Mr. Low that this will never happen again and that his vehicles will be handled in a timely manner and returned to him by his requested time. Mr. Low was appreciative that I reached out to him, but that does not change how he felt about his visit. I explained to him that I completely understand where he was coming from. I explained to him that we have over 900 positive SureCritic reviews and that customer satisfaction is our main priority. I also made him aware that I would be responding to his post as per our conversation and he was ok with that. Myself and the staff at The Brake Shop & Auto Repair look forward to helping the Low Family with all their vehicle repair needs for many years to come.