The Brake Shop & Auto Repair


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1026 Reviews

ReScore Reviews™ (3)

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Original
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99% Would Recommend
Latest Review about 9 hours ago
Joseph F. ReScore Review on 01/24/2017
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Original
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Recommended? Yes
Surecritic checkman logo Verified
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Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/16/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.

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Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/16/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner at The Brake Shop & Auto Repair responded on 01/22/2017

I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on.  When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph.  I asked him to come by and allow myself to review his invoice for the body work needed for the incident.  Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services.  Joseph was pleased and accepted the offer.  Joseph also stated that he would re-rate his service on the Sure-Critic website.  We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.

Jason Stem
Manager

Brad F., Owner at The Brake Shop & Auto Repair responded on 01/22/2017

Brad Fleming
Owner
(610) 253-2566
Linda B. ReScore Review on 10/25/2014
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Original
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Recommended? Yes
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"As I indicated before, it is a pleasant, well managed shop for a lady to take her car. "
Brad called me and was a very caring, concerned owner. He now knows that I realize mistakes/wrong decisions are made at times, and it didn't mean that I wouldn't come back. He generously offered me a L & O at no cost.
Vehicle: Saturn Vue
Service Date: 08/20/2014
Review Created: 10/04/2014 12:22 PM

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"It's a clean, well managed shop with courteous employees."
This year I'm sorry to say was disappointed. I came in for inspection and a L & O. I don't think fast and Chip made me think the brake fluid and filter were connected to passing inspection. I didn't hear him say that much over $100, plus he should have given me the option of coming back another day. Almost $200 and sitting there for 3 hrs. both were a hardship for me. And I'll still have to get the L & O before winter.
Vehicle: Saturn Vue
Service Date: 08/20/2014
Review Created: 10/04/2014 12:22 PM
Brad F., Owner at The Brake Shop & Auto Repair responded on 10/07/2014

I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place.  I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.

Brad Fleming
Owner
(610) 253-2566
Dominick B. ReScore Review on 11/30/2012
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Original
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Recommended? Yes
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Dominick said someone from the business went through and explained and showed him the deductions on his bill, he was satisfied.
Vehicle: Mazda 6
Category: Service
Service Date: 11/19/2012
Review Created: 11/21/2012
This review was collected via phone interview by Customer Research Inc.

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Spoke with Dominick. He stated he was looking over the bill and didn't see any deductions from the AAA card and the coupons he gave. That is why he will not recommend the business to others.
Vehicle: Mazda 6
Category: Service
Service Date: 11/19/2012
Review Created: 11/21/2012
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner at The Brake Shop & Auto Repair responded on 11/28/2012
I contacted Dominick Basile in regards to his concerns. Dominick has asked someone to call him back from Surecritic so he can retract the negative review. He did not realize that he did receive the discounts for the coupons he brought in. The confusion was that he was under the impression that he was entitled to an additional AAA discount; our policy is that you cannot combine other offers, which is stated on all coupons. We make it a practice to make sure the customer gets credit for the offer that will save them the most money towards their invoice.
Gary S. on 06/27/2017
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"Accurate and Efficient"
They are the best! Estimates are accurate, Work and timelines are met. and....great personalities for communications, especially with those older cars!
Vehicle: Kia Sorento
Service Date: 06/22/2017
Review Created: 06/27/2017 06:46 AM
Ellen C. on 06/26/2017
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"They take me home "
I give it a 10
Vehicle: Cadillac CTS
Service Date: 06/06/2017
Review Created: 06/26/2017 11:22 AM
Michael and Cheryl R. on 06/23/2017
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" Honest "
Professional and friendly
Vehicle: Kia Sportage
Service Date: 06/22/2017
Review Created: 06/23/2017 05:25 AM
Linda and Don M. on 06/16/2017
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"Good work"
Did quality work.
Vehicle: GMC Sierra
Service Date: 06/15/2017
Review Created: 06/16/2017 05:08 AM
Beth S. on 06/13/2017
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"excellent service"
Very clean. Very courteous. Kept me informed. I feel they are very trustworthy
Vehicle: Honda CR-V
Service Date: 06/12/2017
Review Created: 06/13/2017 04:47 AM
Patricia S. on 06/11/2017
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"Finally like new"
A drive you crazy vibration noise was found and fixed.
Vehicle: Hummer H3T
Service Date: 06/09/2017
Review Created: 06/11/2017 03:45 AM
Ray and Mardi P. on 06/11/2017
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"Great Service"
Always Pleasant and explain Services being provided clearly.
Vehicle: Audi A4
Service Date: 06/09/2017
Review Created: 06/11/2017 02:03 AM
Phyllis M. on 06/10/2017
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"besides everyone being nice, they go the extra mile ...picking us up to bring us there to pick up car. "
had the car in for inspection and some work done. so far, so good. nice guys, good service
Vehicle: Toyota Corolla
Service Date: 06/07/2017
Review Created: 06/10/2017 07:28 AM
Jean S. on 06/07/2017
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Jean said the experience at this business was first rate.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/05/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
Regina K. on 06/07/2017
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Regina said this business was friendly and accurate.
Vehicle: Jeep Liberty
Category: Service
Service Date: 06/06/2017
Review Created: 06/07/2017
This review was collected via phone interview by Customer Research Inc.
John P. on 06/05/2017
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John said they did a great job.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/24/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Holly J. on 06/05/2017
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Holly said they were very friendly and efficient. She highly recommends this business to others.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 06/02/2017
Review Created: 06/05/2017
This review was collected via phone interview by Customer Research Inc.
Kayron M. on 06/02/2017
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Kayron said the employees at the business were knowledgeable. They gave him suggestions on which service to have done. Their prices were competitive.
Vehicle: Honda Odyssey
Category: Service
Service Date: 05/17/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Kenneth S. on 06/02/2017
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Kenneth said he was satisfied.
Vehicle: Ford Focus
Category: Service
Service Date: 05/22/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Kenneth M. on 06/02/2017
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Kenneth said he is very happy he found this business. He added, he is happy with their work and their prices. They are very knowledgeable about all vehicles.
Vehicle: Oldsmobile Alero
Category: Service
Service Date: 05/19/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Phyllis G. on 06/02/2017
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Phyllis said they've been very responsive and quick. Their prices are reasonable and the work is good.
Vehicle: Honda Civic
Category: Service
Service Date: 04/26/2017
Review Created: 06/02/2017
This review was collected via phone interview by Customer Research Inc.
Jim F. on 05/31/2017
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Jim said he would recommend this business for service.
Vehicle: Ford Pickup
Category: Service
Service Date: 05/08/2017
Review Created: 05/31/2017
This review was collected via phone interview by Customer Research Inc.
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