The Brake Shop & Auto Repair


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1047 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review 12 days ago
Joseph F. ReScore Review on 01/24/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/16/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/16/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner at The Brake Shop & Auto Repair responded on 01/22/2017

I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on.  When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph.  I asked him to come by and allow myself to review his invoice for the body work needed for the incident.  Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services.  Joseph was pleased and accepted the offer.  Joseph also stated that he would re-rate his service on the Sure-Critic website.  We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.

Jason Stem
Manager

Brad F., Owner at The Brake Shop & Auto Repair responded on 01/22/2017

Brad Fleming
Owner
(610) 253-2566
Linda B. ReScore Review on 10/25/2014
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"As I indicated before, it is a pleasant, well managed shop for a lady to take her car. "
Brad called me and was a very caring, concerned owner. He now knows that I realize mistakes/wrong decisions are made at times, and it didn't mean that I wouldn't come back. He generously offered me a L & O at no cost.
Vehicle: Saturn Vue
Service Date: 08/20/2014
Review Created: 10/04/2014 12:22 PM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"It's a clean, well managed shop with courteous employees."
This year I'm sorry to say was disappointed. I came in for inspection and a L & O. I don't think fast and Chip made me think the brake fluid and filter were connected to passing inspection. I didn't hear him say that much over $100, plus he should have given me the option of coming back another day. Almost $200 and sitting there for 3 hrs. both were a hardship for me. And I'll still have to get the L & O before winter.
Vehicle: Saturn Vue
Service Date: 08/20/2014
Review Created: 10/04/2014 12:22 PM
Brad F., Owner at The Brake Shop & Auto Repair responded on 10/07/2014

I have left a message for Linda to call me back so we could discuss her concern and where the miscommunication may have taken place.  I appreciate the positive comment and recommendation, but it is very important to me that we are both on the same communication line and that Linda is satisfied.

Brad Fleming
Owner
(610) 253-2566
Dominick B. ReScore Review on 11/30/2012
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dominick said someone from the business went through and explained and showed him the deductions on his bill, he was satisfied.
Vehicle: Mazda 6
Category: Service
Service Date: 11/19/2012
Review Created: 11/21/2012
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with Dominick. He stated he was looking over the bill and didn't see any deductions from the AAA card and the coupons he gave. That is why he will not recommend the business to others.
Vehicle: Mazda 6
Category: Service
Service Date: 11/19/2012
Review Created: 11/21/2012
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner at The Brake Shop & Auto Repair responded on 11/28/2012
I contacted Dominick Basile in regards to his concerns. Dominick has asked someone to call him back from Surecritic so he can retract the negative review. He did not realize that he did receive the discounts for the coupons he brought in. The confusion was that he was under the impression that he was entitled to an additional AAA discount; our policy is that you cannot combine other offers, which is stated on all coupons. We make it a practice to make sure the customer gets credit for the offer that will save them the most money towards their invoice.
Gary B. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Vehicle Inspection"
Good job, I will schedule next month for a different vehicle.
Vehicle: Honda Accord Crosstour
Service Date: 08/09/2017
Review Created: 08/10/2017 09:04 AM
Robert and Kim D. on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good guys"
just dandy.
Vehicle: Jeep Cherokee
Service Date: 08/08/2017
Review Created: 08/09/2017 06:37 AM
Ray and Mardi P. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
As usual reliable and on time
Vehicle: Hyundai Sonata
Service Date: 08/07/2017
Review Created: 08/08/2017 05:51 AM
Nick P. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Nick said he would recommend this business for service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/31/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Jason C. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jason said they have always treat him well and they have always been great.
Vehicle: Honda Accord Coupe
Category: Service
Service Date: 07/25/2017
Review Created: 08/04/2017
This review was collected via phone interview by Customer Research Inc.
Donald J. on 07/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick & Thorough"
Quick, low cost, and efficient
Vehicle: Chevrolet Corvette
Service Date: 07/21/2017
Review Created: 07/23/2017 03:59 PM
Anthony K. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"OIL CHANGE "
Quality work
Vehicle: Dodge Dakota
Service Date: 07/20/2017
Review Created: 07/21/2017 03:06 AM
Russell D. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people!"
Everything was fine. Car was in and out and the process went smoothly.
Vehicle: Mercedes-Benz SLK55
Service Date: 07/18/2017
Review Created: 07/19/2017 03:25 AM
David F. on 07/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
David said this business did a good job.
Vehicle: Honda CR-V
Category: Service
Service Date: 07/17/2017
Review Created: 07/19/2017
This review was collected via phone interview by Customer Research Inc.
Scott W. on 07/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Scott said they did a great job.
Vehicle: Subaru Outback
Category: Service
Service Date: 06/23/2017
Review Created: 07/18/2017
This review was collected via phone interview by Customer Research Inc.
Robyn L. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robyn said this business is quick and professional. They know how to work on classic vehicles and are very accommodating.
Category: Service
Service Date: 07/10/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Allison G. on 07/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Allison said this business did everything she asked.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 07/12/2017
Review Created: 07/14/2017
This review was collected via phone interview by Customer Research Inc.
Robin C. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I can always count on the staff at the Brake Shop to offer me the best care! 20 plus years and counting!"
Professional , thorough, and friendly.
Vehicle: Buick Encore
Service Date: 07/12/2017
Review Created: 07/13/2017 09:37 AM
Dennis R. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The cae went in for a simple oil chanmge. When I picked up my car every vital point had been checked including tire preassure."
The service is excellent when I left the shop I knew my car had been checked thoroughly.
Vehicle: Volkswagen Jetta
Service Date: 07/12/2017
Review Created: 07/13/2017 07:27 AM
Russell D. on 07/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good people!"
No complaints as usual. Good people to work with. Polite and courteous.
Vehicle: Mercedes-Benz E320
Service Date: 07/12/2017
Review Created: 07/13/2017 03:26 AM
Herb and Joanne O. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service and respect we received"
Very friendly and very satisfied with the service
Vehicle: Mercury Sable
Service Date: 07/11/2017
Review Created: 07/12/2017 09:50 AM
Russ S. on 07/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Russ said they did an excellent job. They were very timely and he was very satisfied.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 06/28/2017
Review Created: 07/12/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 1047 in total