ReScore Reviews™ (3)
We spoke with Mr Rose in regards to not receiving the AAA discount on his last invoice. We explained to him that he had received our coupon pricing for his state inspection & emissions test. He said he understood and appreciates the explanation. We look forward to helping the Rose family with any of there automotive needs in the future.Mike Stefano
I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on. When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph. I asked him to come by and allow myself to review his invoice for the body work needed for the incident. Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services. Joseph was pleased and accepted the offer. Joseph also stated that he would re-rate his service on the Sure-Critic website. We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.