The Brake Shop & Auto Repair


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1047 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review 13 days ago
Jeremy C. on 02/23/2017
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Jeremy said he has taken his vehicle to them for awhile. He is happy with their service.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 02/21/2017
Review Created: 02/23/2017
This review was collected via phone interview by Customer Research Inc.
Kenneth M. on 02/18/2017
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"You know all makes of cars not just one brand"
I can,t see how anything can be done to improve a great service
Vehicle: Toyota Camry
Service Date: 02/17/2017
Review Created: 02/18/2017 03:43 AM
Roland and Barbara R. on 02/17/2017
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"PA inspection service and oil change"
I did not get a AAA discount.
Vehicle: Honda CR-V
Service Date: 02/15/2017
Review Created: 02/17/2017 08:24 AM
Mike S., General Manager at The Brake Shop & Auto Repair responded on 02/23/2017

  We spoke with Mr Rose in regards to not receiving the AAA discount on his last invoice. We explained to him that he had received our coupon pricing for his state inspection & emissions test. He said he understood and appreciates the explanation. We look forward to helping the Rose family with any of there automotive needs in the future.

Mike Stefano
General Manager
(610) 253-2566
Tiffany D. on 02/17/2017
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Tiffany said they did their job and they didn't try to upsell her. They're accommodating and nice. They schedule according to her availability.
Vehicle: Nissan Armada
Category: Service
Service Date: 02/16/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Liz V. on 02/16/2017
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Liz said they were great.
Vehicle: Toyota RAV4
Category: Service
Service Date: 02/15/2017
Review Created: 02/16/2017
This review was collected via phone interview by Customer Research Inc.
Matt E. on 02/15/2017
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Matt said this business was fast and they had good service.
Vehicle: Honda CR-V
Category: Service
Service Date: 02/13/2017
Review Created: 02/15/2017
This review was collected via phone interview by Customer Research Inc.
Edd P. on 02/14/2017
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Edd said he would recommend this business for service.
Vehicle: Mazda Tribute
Category: Service
Service Date: 01/24/2017
Review Created: 02/14/2017
This review was collected via phone interview by Customer Research Inc.
Patricia K. on 02/11/2017
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"inspection cost"
on time, fast
Vehicle: Honda CR-V
Service Date: 02/10/2017
Review Created: 02/11/2017 01:46 AM
Richard R. on 02/07/2017
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Richard said they did a good job.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 02/06/2017
Review Created: 02/07/2017
This review was collected via phone interview by Customer Research Inc.
Amanda R. on 02/04/2017
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Spoke with Louise. She said the employees at the business were nice, and professional. They did a good job on her vehicle, she has no complaints and is very happy.
Vehicle: Kia Spectra
Category: Service
Service Date: 01/17/2017
Review Created: 02/04/2017
This review was collected via phone interview by Customer Research Inc.
Linda and Ed F. on 01/24/2017
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"Inspection"
As usual they get the job done. I knew my brake pedal was getting a little low to the floor, but forgot to mention it. After the inspection, Jason said the rear brakes needed cleaning and adjusting. Always on top of their game.
Vehicle: Toyota Tacoma
Service Date: 01/23/2017
Review Created: 01/24/2017 07:03 AM
Jorge and Joanna S. on 01/18/2017
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"The Brake shop is my kind of place."
Friendly, professional, they really care about your vehicle and fair prices as well.
Vehicle: Toyota Sienna
Service Date: 01/17/2017
Review Created: 01/18/2017 12:31 PM
Ferne M. on 01/13/2017
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Ferne said they did a great job and they dropped her off, which she really appreciates. She also said they called her when the vehicle was ready.
Vehicle: Subaru Forester
Category: Service
Service Date: 01/12/2017
Review Created: 01/13/2017
This review was collected via phone interview by Customer Research Inc.
Robert and Wanda H. on 01/10/2017
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"GREAT"
The best
Vehicle: Cadillac CTS
Service Date: 01/09/2017
Review Created: 01/10/2017 09:15 AM
Joseph F. ReScore Review on 01/24/2017
ReScore
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Original
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Recommended? Yes
Surecritic checkman logo Verified
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Joseph said everything was done to his satisfaction. He is completely satisfied with the work done at this business. They did the repairs and reimbursed him for the damages he did when backing into the pole. Everything has been resolved.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/16/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Joseph said he had to take his vehicle back to this business because they missed a tire pressure issue. When he left he backed into a post in their parking lot.
Vehicle: Toyota RAV4
Category: Service
Service Date: 12/16/2016
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Brad F., Owner at The Brake Shop & Auto Repair responded on 01/22/2017

I spoke with Joseph in regards to his concerns with his recent visit to The Brake Shop & Auto Repair. He explained how he was very satisfied with the level of service he initially received. However, a few days later his low tire indicator came on.  When he stopped by to have it checked, he backed into a guard pole surrounding our air conditioning unit when I asked him to pull his vehicle to the front of our bay doors. I expressed my concern as it was unfortunate that he had to stop back and secondly, I should have pulled the car around for Joseph.  I asked him to come by and allow myself to review his invoice for the body work needed for the incident.  Joseph stopped by the shop and we offered to pay for some of the body shop invoice and give him a credit for future services.  Joseph was pleased and accepted the offer.  Joseph also stated that he would re-rate his service on the Sure-Critic website.  We look forward to servicing Joseph's vehicle and greatly appreciate his understanding of the situation.

Jason Stem
Manager

Brad F., Owner at The Brake Shop & Auto Repair responded on 01/22/2017

Brad Fleming
Owner
(610) 253-2566
Robin E. on 01/05/2017
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Robin said he was satisfied with what they did for him.
Vehicle: Dodge
Category: Service
Service Date: 12/16/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Rebekah S. on 01/05/2017
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Rebekah said there were no problems. Everything was really easy.
Vehicle: Jeep Liberty
Category: Service
Service Date: 12/16/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Raymond S. on 01/05/2017
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Raymond said the business did a good job.
Vehicle: Hyundai Veracruz
Category: Service
Service Date: 12/21/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Frank P. on 01/05/2017
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Frank said they explained everything to him and they showed him what was wrong. He really appreciated their communication. They kept him updated.
Vehicle: Mazda MX-5 Miata
Category: Service
Service Date: 12/20/2016
Review Created: 01/05/2017
This review was collected via phone interview by Customer Research Inc.
Neil S. on 01/04/2017
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Neil said the business provides good service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 12/22/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 81 - 100 of 1047 in total