The Brake Shop & Auto Repair


Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1048 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
99% Would Recommend
Latest Review about 11 hours ago
Neil S. on 01/04/2017
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Neil said the business provides good service.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 12/22/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Dick M. on 01/04/2017
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Dick said they did a great job.
Vehicle: Toyota Highlander
Category: Service
Service Date: 12/22/2016
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Mary M. on 01/02/2017
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Mary said they are good to them and they do the job right the first time.
Vehicle: Honda CR-V
Category: Service
Service Date: 12/28/2016
Review Created: 01/02/2017
This review was collected via phone interview by Customer Research Inc.
Lil P. on 12/30/2016
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"Always the Best!!!"
I had an 8:00 appointment. Everything was very nice and pleasant. Jason took care of me and he did everything I asked of him. Thank you for another wonderful experience.
Vehicle: Subaru Impreza
Service Date: 12/29/2016
Review Created: 12/30/2016 04:18 AM
Bucky and Karen W. on 12/23/2016
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"My toyota"
Once again great service and I felt important to Jason again. I would not go anywhere else. It is great to know you can go to such honest and trustworthy place and have peace of mind that your needs will be met and know you are not going to take a ride with unnessasary repairs. I would never think of going anywhere else.
Vehicle: Toyota Highlander
Service Date: 12/22/2016
Review Created: 12/23/2016 02:04 PM
Carol Ann R. on 12/21/2016
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"Great Service"
Great Service and Very Friendly and accomidating to the Customer
Vehicle: Infiniti G37
Service Date: 12/20/2016
Review Created: 12/21/2016 01:43 AM
Joanne O. on 12/20/2016
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"Very friendly and professional staff"
All personnel I have meet were very professional and treated you as a person not a number. Also very satisfied with the work they have done on my cars.
Vehicle: Ford Mustang
Service Date: 12/19/2016
Review Created: 12/20/2016 09:21 AM
Michael P. on 12/17/2016
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Michael said he could not say enough good things about this business. He has been with them for 7 years. He has never been more pleased with a supplier or someone doing a service for him. This business is terrific.
Vehicle: Honda CR-V
Category: Service
Service Date: 12/12/2016
Review Created: 12/17/2016
This review was collected via phone interview by Customer Research Inc.
Frank R. on 12/15/2016
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Frank said they did a good job.
Vehicle: Honda Accord
Category: Service
Service Date: 12/07/2016
Review Created: 12/15/2016
This review was collected via phone interview by Customer Research Inc.
Jeffrey O. on 12/14/2016
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Jeffrey said this business did a good job.
Vehicle: Ford Explorer
Category: Service
Service Date: 12/07/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Chris S. on 12/14/2016
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Chris said he received a coupon from this business. They are close by to where he lives.
Vehicle: Chrysler Pacifica
Category: Service
Service Date: 12/07/2016
Review Created: 12/14/2016
This review was collected via phone interview by Customer Research Inc.
Karl G. on 12/11/2016
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Karl said everybody was friendly and he was able to get in quickly.
Vehicle: Subaru Legacy
Category: Service
Service Date: 12/06/2016
Review Created: 12/11/2016
This review was collected via phone interview by Customer Research Inc.
Bruce B. on 12/07/2016
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Bruce said the service was good.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 11/28/2016
Review Created: 12/07/2016
This review was collected via phone interview by Customer Research Inc.
Donald W. on 12/02/2016
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Donald said he liked them and he was happy with the service.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 11/23/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Teddy H. on 12/02/2016
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Teddy said he is happy with the work they do.
Vehicle: Nissan Murano
Category: Service
Service Date: 11/21/2016
Review Created: 12/02/2016
This review was collected via phone interview by Customer Research Inc.
Jeremy and Karen L. on 12/01/2016
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"EXTREMELY LONG WAIT, 8 hours for a simple inspection"
I needed a state and emission inspection done and an appointment was schedule a week and a half in advance. We dropped the car off at 8:15am. We checked back around 3pm and they haven't even started the process yet! It was finally done around 4pm. A simple inspection like this should never take almost 8 hours! I have had this done at other places in around 30 minutes before so this is totally unacceptable. To treat us like our time is worthless, I don't think I will go back to this place again.
Vehicle: Honda CR-V
Service Date: 11/30/2016
Review Created: 12/01/2016 06:11 AM
Mike S., General Manager at The Brake Shop & Auto Repair responded on 12/08/2016

   I spoke with Mr. Low in regards to his latest visit to The Brake Shop & Auto Repair. He explained to me that he was unhappy with the amount of time it took to perform the State Inspection and Emissions test and the lack of communication from my staff.  I explained to Mr. Low that when vehicles are dropped off with no specific pickup time we assume that the vehicle is to be ready by 5:00 pm.  Mr. Low explained to me that he was never told that when he dropped the vehicle off.  I assured Mr. Low that this will never happen again and that his vehicles will be handled in a timely manner and returned to him by his requested time.  Mr. Low was appreciative that I reached out to him, but that does not change how he felt about his visit.  I explained to him that I completely understand where he was coming from.  I explained to him that we have over 900 positive SureCritic reviews and that customer satisfaction is our main priority.   I also made him aware that I would be responding to his post as per our conversation and he was ok with that.  Myself and the staff at The Brake Shop & Auto Repair look forward to helping the Low Family with all their vehicle repair needs for many years to come.

Sincerely,
Mike Stefano
General Manager
(610) 253-2566

Edie D. on 11/24/2016
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"Excellent service"
As always, excellent knowledgeable service. Very accommodating. Have referred two friends and both were very pleased.
Vehicle: Toyota Highlander
Service Date: 11/22/2016
Review Created: 11/24/2016 05:37 AM
Jane C. on 11/23/2016
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Jane said the business is good all the way around. They are wonderful.
Vehicle: Chevrolet Blazer
Category: Service
Service Date: 10/31/2016
Review Created: 11/23/2016
This review was collected via phone interview by Customer Research Inc.
Larry R. on 11/22/2016
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"Great service "
Vehicle is repaired right the first time. Mike and the guys are always honest and only do the work that needs to be done.
Vehicle: Chevrolet Silverado
Service Date: 11/21/2016
Review Created: 11/22/2016 08:22 AM
Sam and Katie P. on 11/19/2016
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"Always great"
One word summary of brake shop and staff....phenomenal!
Vehicle: Toyota Tacoma
Service Date: 11/18/2016
Review Created: 11/19/2016 10:54 PM
Displaying Review 101 - 120 of 1048 in total