Michael stated that he wasn't satisfied with the quality of the repair because the fender on the vehicle doesn't fit right. He explained that it was written on the paperwork that he wasn't satisfied with the fender and no one has gotten back to him about the issue. Michael said that he wouldn't recommend the business because of the above mentioned reason. He would like a member of management to contact him about the above mentioned issue with the fender not fitting right.
Not Recommended
This review was collected via phone interview by Customer Research Inc.
Leonard from Thoroughbred Collision Center-Kent responded on 06/03/2011 04:23 PM
Hello Michael and thank you for your feedback regarding your experience at our Thoroughbred Kent location. Fit and quality are a key part of the repair process, and we pride ourselves on giving our customers the highest level of service each and every repair. It is unfortunate that your repair did not meet our quality standards. To make it right, we contacted our parts vendor for a replacement fender to remedy the unsatisfactory fit. We do want to apologize for the inconvenience of a return trip and we want to thank you for giving us the opportunity to re-earn your business.
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