Thoroughbred Collision Center-Tacoma


Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

188 Reviews

98% Would Recommend
Latest Review about 2 years ago

Michael M. on 11/17/2014
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Michael said this business was attentive to detail and there was constant communication. He would definitely recommend them to others.
Category: Collision
Service Date: 10/31/2014
Review Created: 11/17/2014
This review was collected via phone interview by Customer Research Inc.
Geoffrey W. on 11/05/2014
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Spoke with Thu. She said the business has good customer service and kept her updated. She also said the insurance company never contacted her just the business.
Category: Collision
Service Date: 10/28/2014
Review Created: 11/05/2014
This review was collected via phone interview by Customer Research Inc.
Shannon V. on 10/15/2014
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Shannon said they did a good job but it was a short job, so there was no need to communicate with him or keep him informed. They explained the process beforehand and he knew what they were going to do.
Category: Collision
Service Date: 10/07/2014
Review Created: 10/15/2014
This review was collected via phone interview by Customer Research Inc.
Jason B. on 10/09/2014
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Jason said there are a few minor problems with the driver side mirror and door. The mirror shakes while driving so it is hard to see. The door does not seal properly. The tint on the windows is already peeling. He will be bringing the vehicle back in the near future. Due to the previously stated issues, the vehicle was not completed during its first visit. There was no promised time for the repairs.
Category: Collision
Service Date: 09/30/2014
Review Created: 10/09/2014
This review was collected via phone interview by Customer Research Inc.
Jacqueline C. on 10/08/2014
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Jacqueline said the quality of work is great, the service is quick and everyone is very courteous.
Category: Collision
Service Date: 09/26/2014
Review Created: 10/08/2014
This review was collected via phone interview by Customer Research Inc.
Elise B. on 09/29/2014
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Elise said this business was great and she is completely satisfied.
Category: Collision
Service Date: 09/11/2014
Review Created: 09/29/2014
This review was collected via phone interview by Customer Research Inc.
Rodney W. on 09/27/2014
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Rodney said the service at this business was great. It took a week longer than he expected and they gave him no reason for the time it took to complete his vehicle.
Category: Collision
Service Date: 09/05/2014
Review Created: 09/27/2014
This review was collected via phone interview by Customer Research Inc.
Lynsey L. on 09/19/2014
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Lynsey said the customer service provided by this business was great. They did a great job.
Category: Collision
Service Date: 08/29/2014
Review Created: 09/19/2014
This review was collected via phone interview by Customer Research Inc.
Douglas K. on 09/18/2014
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Douglas said the vehicle is great and everything is in perfect working order.
Category: Collision
Service Date: 09/05/2014
Review Created: 09/18/2014
This review was collected via phone interview by Customer Research Inc.
Evan C. on 09/16/2014
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Evan said this business did everything perfect. His vehicle looked as if it had never been in an accident. He was glad they communicated well with him and informed him on any issues they may have had. He really likes the work they did.
Category: Collision
Service Date: 08/27/2014
Review Created: 09/16/2014
This review was collected via phone interview by Customer Research Inc.
Sandy T. on 08/21/2014
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Sandy said the staff was very professional and friendly.
Category: Collision
Service Date: 08/14/2014
Review Created: 08/21/2014
This review was collected via phone interview by Customer Research Inc.
John R. on 08/07/2014
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John said they did a great job.
Category: Collision
Service Date: 07/31/2014
Review Created: 08/07/2014
This review was collected via phone interview by Customer Research Inc.
Kelly C. on 07/02/2014
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Kelly said the people were friendly and helpful. They were accommodating and went the extra mile. She noticed that they even fixed an old scratch without charging her for the repair.
Category: Collision
Service Date: 06/11/2014
Review Created: 07/02/2014
This review was collected via phone interview by Customer Research Inc.
Jennifer H. on 06/11/2014
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Jennifer said she was not completely satisfied with her experience because there were some issues. Therefore, she was not satisfied with the body work. The handle was not put on properly and it was too tight. There were squeaky noises with the hatch. There was a strong smell or odor of plastic. She said they put stickers on the exhaust pipe and perhaps this caused the odor. Her vehicle was late and it took ten days to get the vehicle back because of unspecified problems. They did not keep her informed during the repair process but she chose not to elaborate further. She will not recommend this facility to others for the reasons mentioned.
Category: Collision
Service Date: 05/29/2014
Review Created: 06/11/2014
This review was collected via phone interview by Customer Research Inc.
Dat T. on 05/15/2014
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Dat said they did everything exceptionally well. There was one complication. He had to go back again because the engine light came on. There was a bad fuse. They took care of it and paid for the rental. The business was very neat and clean. He was pleased.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/15/2014
This review was collected via phone interview by Customer Research Inc.
Wesley S. on 05/14/2014
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Spoke with Jessica. She said they do a really great job and are thorough. They call for approval before doing any additional work, which she really appreciates.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/14/2014
This review was collected via phone interview by Customer Research Inc.
Richard C. on 05/08/2014
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Richard said this business took care of everything for him.
Category: Collision
Service Date: 04/30/2014
Review Created: 05/08/2014
This review was collected via phone interview by Customer Research Inc.
Billy K. on 04/09/2014
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Billy said he knows the business well.
Category: Collision
Service Date: 03/31/2014
Review Created: 04/09/2014
This review was collected via phone interview by Customer Research Inc.
Wayne Z. on 03/10/2014
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Wayne said this business was very good, and he got his vehicle back earlier than promised.
Category: Collision
Service Date: 02/11/2014
Review Created: 03/10/2014
This review was collected via phone interview by Customer Research Inc.
Cathy E. on 03/06/2014
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Spoke with Alvin. He said they were very responsive. Robert kept Alvin's wife in the loop. The vehicle was outsourced for the frame work. The paint work looked nice when the vehicle was picked up. However, he has not had the opportunity to really check it out because of the rain. The vehicle was there for 7 weeks. The first 2 weeks they were waiting on the insurance company to process the claim.
Category: Collision
Service Date: 02/20/2014
Review Created: 03/06/2014
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 188 in total