Titus-Will Hyundai Review from NANCY B. on 05/24/2014

NANCY B.

Aberdeen, WA

2011 Hyundai Sonata

Titus-Will Hyundai

ReScore Review™

06/02/2014

Verified Customer

Category: Service

Reconsideration of my review

My initial review was quite "whiney" and I apologize for that. I was still frustrated over what I thought was nickel and diming of the air filter installation and let the rest of my visit be a bit tainted. I guess knowledge is power and if I had known that I could go to the speedy lube for this service half the battle would have been won--I wouldn't have been waiting for the shop service rep. to finish what he was doing because I wouldn't have even been there. In his defense, he could very well have been right in the middle of something that if interrupted could have been a problem. My other comment about waiting before I was checked in to speedy lube was just a silly rant. Of course you have to wait if there are people ahead of you. It did appear that some of the speedy lube employees possibly were in training as a couple seemed to wandering around. That's understandable as well. And your costs are your costs. I did appreciate the employee finding the mouse nest! I was contacted via e-mail by Renee Palko who did explain the reason for the charge and sent me a 1/2 off coupon for my next oil change which I thought was extremely nice of her to do. Just because I wasn't told at the time I scheduled that I could simply go to the speedy lube area, I still can't give this visit 5 stars, but I've raised it to 4 after thinking the visit through.

Recommended

Original Review

05/24/2014

Service Type: Maintenance

Category: Service

Not a Perfect Visit

Made an appointment on line; received multiple e-mails reminding me of the appointment. At the dealership (after waiting 4-5 minutes while the desk clerk finished something on the computer), he finally told me I could just go to your "speedy lube" for faster service. There, I had to wait in my car in line for 5 minutes or so before I was checked in. When inside the tech. showed me the cabin filter in which a mouse had begun to build a nest. Said OK to a new filter but was astounded later (after I had accessed the filter myself to be sure a new one had been installed) that it took me 2 minutes to access and yet I was charged $12.15 to install. The filter can be bought on-line for $12.50 but your dealership charged me 22.18. Since you had already made a profit, the 2-minute installation should have been no-charge. I was then told I could get back into my car, but I had to wait in the fairly hot car bay for about 5 minutes before the billing person had my bill ready. All in all the scheduling and visit was very disjointed. The staff were pleasant enough but the experience wasn't the greatest.

Not Recommended

Jenn B. from Titus-Will Hyundai responded on 06/02/2014 11:07 AM

Nnacy, I apologize that your visit was less than satisfactory. I have discussed the visit with my personell and we will work better as a team to address the issue you have discussed. I hope you allow us the opportunity to better servce you and your vehicle needs in the future.