Toyota of Gladstone


Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

4233 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
Latest Review 3 days ago
JULIE A WILKINSON F. on 05/20/2017
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"Prius maintenance"
Toyota of Gladstone vehicle maintenance/service dept personnel are friendly, professional & informative. I'm glad I am a customer there!
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 05/05/2017
Review Created: 05/20/2017 10:27 PM
David E., General Manager at Toyota of Gladstone responded on 05/22/2017

Thank you for the 5 star review, Julie. We appreciate your business! 

David Elder
General Manager
SANDY A MC I. on 05/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, thorough, friendly"
I appreciate the attention.
Vehicle: TOYOTA RAV4 HYBRID
Category: Service
Service Date: 05/04/2017
Review Created: 05/16/2017 05:59 AM
David E., General Manager at Toyota of Gladstone responded on 05/16/2017

Thank you for the 5 star rating, Sandy. We appreciate you! 


David Elder
General Manager
BRYNN M A. on 05/15/2017
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"Kenny Khzam"
Kenny Khzam is the man! He helped my family immensely- we went from a 20% loan to a 0% loan with a great trade in deal for a new van- super happy with his service and Toyota of Gladstone.
Vehicle: TOYOTA TRUCK SIENNA
Category: Service
Service Date: 05/04/2017
Review Created: 05/15/2017 02:52 PM
David E., General Manager at Toyota of Gladstone responded on 05/15/2017

Hi Brynn. Thank you for taking the time to leave us such a great review. We're happy to hear you had such a positive buying experience with Kenny - and we hope you love your new Toyota Sienna! Congrats! 


David Elder
General Manager
CASSANDRA F. on 05/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service "
I came in to get an oil change and they didn't push it, but said there were some other things I should take care of. So they created a list of services that were categorized by most important with an estimated cost and explained the benefit of each service. Then I was provided a free rental car and I was on my way. When I returned Jason McCoy helped me and the final cost ended up being lower than the estimate. They took care of my rental and again was on my way. Very pleased by the service and the non pushy yet informative advice on taking care of future services. Overall great experience!
Vehicle: TOYOTA TRUCK TACOMA
Category: Service
Service Date: 05/04/2017
Review Created: 05/14/2017 04:19 PM
David E., General Manager at Toyota of Gladstone responded on 05/15/2017

Thank you for taking the time to leave us such a wonderful review, Cassandra. We appreciate your business, and this is so nice to hear. Take care!


David Elder
General Manager
IRA L. on 05/14/2017
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"Such friendly service. We felt very cared for AND we got a great car. "
We purchased our Toyota Higlander from Nick Niemeyer and had a great experience. He was so thoughtful and kind and treated us like friends instead of just another buyer. Everything he described to us about the car had our best interests at heart and wasn't just a canned sales line. I felt like he really cared about what we needed. We never felt pressured and didn't try to get sold on something out of our price range. We will be back to see Nick when we're ready to upgrade our Prius! I highly recommend Nick and Toyota of Gladstone.
Vehicle: TOYOTA HIGHLANDER
Category: Sales
Sales Date: 05/05/2017
Review Created: 05/14/2017 12:37 PM
David E., General Manager at Toyota of Gladstone responded on 05/15/2017

Thank you for allowing us to earn your business, Ira. We appreciate your kind words, and we're very happy to hear your buying experience went so well. Congratulations!

David Elder
General Manager
CHRISTI A. C. on 05/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always good service. "
Good service.
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 05/10/2017
Review Created: 05/14/2017 06:46 AM
David E., General Manager at Toyota of Gladstone responded on 05/15/2017

We appreciate your business, Christi. Thank you for the 5 star review!

David Elder
General Manager
LEILANI C. on 05/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional Staff."
I think the staff is very outstanding and they did an amazing job in finding the perfect car for me. I pretty much just had to relax and they did everything from getting me approved to finding insurance. I definitely would come back.
Vehicle: TOYOTA YARIS IA
Category: Sales
Sales Date: 05/09/2017
Review Created: 05/13/2017 04:49 AM
David E., General Manager at Toyota of Gladstone responded on 05/15/2017

Thank you for your wonderful review, Leilani. We're very happy to hear your buying experience was a good one, and we're thrilled that we may get to work with you in the future. Congratulations on your new Toyota Yaris!



David Elder
General Manager
DOUGLAS L M. on 05/12/2017
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"Tune up"
Quick, thorough and friendly service.
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 05/04/2017
Review Created: 05/12/2017 05:46 PM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for the 5 star rating, Douglas. We appreciate your business! 


David Elder
General Manager
MICHAEL R. on 05/12/2017
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"Right Car at the Right Price"
The combination of RAV4 Hybrid vehicle color and options that I thought was most attractive and offered the best value, turned out to be "very rare." (Galactic Blue color, no "technology package.") I had several dealers looking. Toyota of Gladstone found the vehicle and made a very attractive offer over the internet. I came in for a quick test drive and bought the vehicle on the spot.
Vehicle: TOYOTA RAV4 HYBRID
Category: Sales
Sales Date: 05/06/2017
Review Created: 05/12/2017 04:56 PM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for allowing us to earn your business, Michael. We appreciate your great review, and we're happy to hear everything went well. Congrats on your new Toyota RAV4!


David Elder
General Manager
RICHARD R. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Periodic service"
On-time and complete.
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 05/04/2017
Review Created: 05/12/2017 09:01 AM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for the 5 star rating, Richard. We appreciate you! 


David Elder
General Manager
BETTY S. on 05/12/2017
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"Very friendly staff."
Everyone from the sales to finances were great and efficient and very friendly.
Vehicle: TOYOTA RAV4 HYBRID
Category: Sales
Sales Date: 05/02/2017
Review Created: 05/12/2017 08:53 AM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for allowing us to earn your business, Betty. We're glad to hear you had such a positive buying experience, and we really appreciate you letting us know. Congrats on your new Toyota RAV4!

David Elder
General Manager
ERIKA L B. on 05/12/2017
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"They did what they said they would, and the service was done quickly."
For a large dealership, they were personable, and efficient.
Vehicle: TOYOTA PRIUS
Category: Service
Service Date: 05/10/2017
Review Created: 05/12/2017 08:43 AM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for the 5 star rating, Erika. We appreciate your business! 

David Elder
General Manager
CHERYL A R. on 05/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Very helpful, fast and courteous service.
Vehicle: TOYOTA RAV4
Category: Service
Service Date: 05/04/2017
Review Created: 05/12/2017 08:03 AM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

We appreciate your business, Cheryl. Thank you for the 5 star review!

David Elder
General Manager
JUANITA A. on 05/12/2017
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"super friendly, prompt, courteous customer service."
As stated above.
Vehicle: TOYOTA COROLLA
Category: Service
Service Date: 05/04/2017
Review Created: 05/12/2017 07:05 AM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for the 5 star rating, Juanita. We appreciate your business! 

David Elder
General Manager
TIMOTHY A H. on 05/12/2017
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"service"
great service
Vehicle: TOYOTA IA
Category: Service
Service Date: 05/09/2017
Review Created: 05/12/2017 06:56 AM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for your positive review, Timothy. We appreciate your business!


David Elder
General Manager
JASON M. on 05/12/2017
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"Jason McCoy "
Great experince
Vehicle: TOYOTA RAV4
Category: Sales
Sales Date: 05/04/2017
Review Created: 05/12/2017 06:50 AM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

We appreciate having the opportunity to earn your business, Jason. Thank you for the 5 star rating!


David Elder
General Manager
SAM S. on 05/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"service"
service
Vehicle: TOYOTA TRUCK HIGHLANDER
Category: Service
Service Date: 05/08/2017
Review Created: 05/12/2017 06:20 AM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for your great feedback, Sam. We'll see you next time!

David Elder
General Manager
TOM P. on 05/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change"
Had me a little freaked out when they said my tires were down to 4/32 on the rear and 5/32 on the front. I had them checked today by my tire shop and they were way better than that. A little frustrating none the less.
Vehicle: TOYOTA XB
Category: Service
Service Date: 05/06/2017
Review Created: 05/11/2017 07:51 PM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for your valuable feedback, Tom. We appreciate you letting us know what we did well as well as how we can improve. We hope your next visit is a 5 star experience! 

David Elder
General Manager
ROGER A C. on 05/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Scheduled service"
Everything fine, still need wiper blades, they streak. They said that they adjusted, but they are bad.
Vehicle: TOYOTA RAV4 HYBRID
Category: Service
Service Date: 05/10/2017
Review Created: 05/11/2017 07:16 PM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for your valuable feedback, Roger. We're glad to hear your overall experience was positive - and if you need us to adjust your wiper blades again, please feel free to let us know. Thanks! 

David Elder
General Manager
KATHLEEN R B. on 05/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service visit"
Excellent service!
Vehicle: TOYOTA TRUCK SIENNA
Category: Service
Service Date: 05/09/2017
Review Created: 05/11/2017 07:15 PM
David E., General Manager at Toyota of Gladstone responded on 05/12/2017

Thank you for the 5 star rating, Kathleen. We appreciate you!

David Elder
General Manager
Displaying Review 1 - 20 of 4233 in total