Toyota of Gladstone


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

4791 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
93% Would Recommend
Latest Review about 3 hours ago
ALEKSANDR C. on 10/18/2017
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"Toyota experience "
My experience was great at Gladstone Toyota. Denis was a good salesman and explained things well. Thank you!
Vehicle: Toyota RAV4
Category: Sales
Sales Date: 10/07/2017
Review Created: 10/18/2017 09:57 PM
David E., General Manager at Toyota of Gladstone responded on 10/18/2017

Thank you for allowing us to earn your business, Aleksandr. We're very glad to hear you had a pleasant buying experience with Denis, and we really appreciate you letting us know. Congrats on your new Toyota RAV4! 


David Elder
General Manager
ROBERT J S. on 10/18/2017
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"Schedule Maintenance and Repair of rear handle."
I originally took my car to have the rear handle of my Scion XB repaired. Although it had been on recall notice apparently there was a timeline for having the work done so I was charged a fee but the part and the work done was excellent. While it was there I had a standard oil change and battery servicing. The Oil change is very competitive with other options and as always is the case they were done and I was able to pick my car up at the scheduled time. I did feel that as it was a 3 month old battery the cost of servicing the battery was a bit much as it just needed the terminals cleaned but now the car is ready for the winter.
Vehicle: Toyota SCION XB
Category: Service
Service Date: 10/03/2017
Review Created: 10/18/2017 05:02 PM
David E., General Manager at Toyota of Gladstone responded on 10/18/2017

Thank you for your wonderful feedback, Robert. We're glad to hear everything went well, and we look forward to working with you again. Take care! 

David Elder
General Manager
MOHAN L B. on 10/17/2017
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"Recent Service visit"
I have always received a best service from Austin. He is courteous and he makes sure the requested service done right and quick. Thanks Austin.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/10/2017
Review Created: 10/17/2017 08:26 AM
David E., General Manager at Toyota of Gladstone responded on 10/18/2017

Thank you for the 5 star review, Mohan. We appreciate your business, and we're happy to hear that Austin treats you like the valued customer you are. Take care! 


David Elder
General Manager
SAMANTHA M. on 10/16/2017
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"Everybody is always very kind "
great service, nice people.
Vehicle: Toyota Yaris iA
Category: Service
Service Date: 09/08/2017
Review Created: 10/16/2017 09:17 AM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

We're happy to hear that our team treats you like the valued member of our ramily that you are, Samantha. Thank you for leaving us such a kind review! 

David Elder
General Manager
GARY A H. on 10/15/2017
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"2016 highlander 10,000 mile"
good fast service, completed as promised.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/04/2017
Review Created: 10/15/2017 11:48 AM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

Thank you for the 5 star rating, Gary. We appreciate your buiness!

David Elder
General Manager
SMITH M. on 10/13/2017
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"Great service, great employees "
I was in for a tire repair, they found another tire issue when I was there. They put a rush on the service knowing I had to be home to pick up my daughter. Very nice that they eased my worry with bring able to get her when needed.
Vehicle: Toyota Prius
Category: Service
Service Date: 10/10/2017
Review Created: 10/13/2017 10:23 PM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

Thank you for your kind review. We're happy to hear that our team got you back on the road quickly. We look forward to working with you again!

David Elder
General Manager
FAITH A. on 10/13/2017
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"Very help finding information about my car"
very good
Vehicle: Lexus IS 350
Category: Service
Service Date: 10/04/2017
Review Created: 10/13/2017 08:22 PM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

We appreciate your business, Faith. Thank you for your wonderful review! 

David Elder
General Manager
KYLE D R. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The excellent customer service experience "
Friendly atmostphere, knowledgable staff and exceptional service
Vehicle: Toyota Tundra 4WD Truck
Category: Service
Service Date: 09/29/2017
Review Created: 10/13/2017 08:21 PM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

Thank you for the 5 star review, Kyle. We appreciate your business! 

David Elder
General Manager
ARTHUR P. on 10/13/2017
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"Truck service. "
Quick, professional and just great service!
Vehicle: Toyota 4Runner
Category: Service
Service Date: 10/06/2017
Review Created: 10/13/2017 01:30 PM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

Thank you for the 5 star review, Arthur. We appreciate your business! 


David Elder
General Manager
LESLIE J. on 10/13/2017
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"Maintenance visit"
Very well organized
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/10/2017
Review Created: 10/13/2017 12:24 PM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

We appreciate your business, Leslie. Thank you for the 5 star review! 

David Elder
General Manager
MARY M. H. on 10/13/2017
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"good service"
fast and efficient
Vehicle: Toyota SCION XB
Category: Service
Service Date: 10/06/2017
Review Created: 10/13/2017 09:52 AM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

Thank you for your kind words, Mary. We appreciate you! 

David Elder
General Manager
JUDITH R. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service, procedures done efficiently , knowledgeable staff."
same as above
Vehicle: Toyota Prius
Category: Service
Service Date: 10/10/2017
Review Created: 10/13/2017 09:15 AM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

Thank you for the 5 star review, Judith. We appreciate you!

David Elder
General Manager
JEFFREY J A. on 10/13/2017
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"service"
done on time
Vehicle: Toyota Tundra 4WD Truck
Category: Service
Service Date: 10/09/2017
Review Created: 10/13/2017 04:12 AM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

Thank you for the 5 star review, Jeffrey. We'll see you next time! 

David Elder
General Manager
GERALD E K. on 10/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Clean facility, ambitious workers, good communication skills"
Grateful
Vehicle: Toyota Prius
Category: Service
Service Date: 10/10/2017
Review Created: 10/12/2017 09:46 PM
David E., General Manager at Toyota of Gladstone responded on 10/16/2017

Thank you for your kind words, Gerald. We're glad to hear your visit went well. If there's ever anything you feel we can do better, please feel free to let us know. Thanks! 

David Elder
General Manager
KRISTIN L. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Lovely facility
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/10/2017
Review Created: 10/12/2017 08:26 PM
David E., General Manager at Toyota of Gladstone responded on 10/14/2017

Thank you for the 5 star review, Kristin. We appreciate your business! 

David Elder
General Manager
JIMMY E. on 10/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good customer servuce"
Had a pleasant experience there, service advisor Jason was very helpful and friendly.
Vehicle: Toyota Camry
Category: Service
Service Date: 10/04/2017
Review Created: 10/12/2017 07:11 PM
David E., General Manager at Toyota of Gladstone responded on 10/14/2017

Thank you for your kind words, Jimmy. It's nice to hear that you had such a pleasant experience with Jason. We appreciate your business!


David Elder
General Manager
EDY S. on 10/12/2017
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"Friendly, responsive service"
The service team at Gladstone Toyota are a professional group of people. The are friendly, knowledgeable, and helpful
Vehicle: Toyota Venza
Category: Service
Service Date: 10/06/2017
Review Created: 10/12/2017 05:45 PM
David E., General Manager at Toyota of Gladstone responded on 10/14/2017

We appreciate your business, Edy. Thank you for the 5 star rating!

David Elder
General Manager
PATRICK B M. on 10/12/2017
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"Vehicle Service"
Great and timely service.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017 05:44 PM
David E., General Manager at Toyota of Gladstone responded on 10/14/2017

Thank you for the 5 star review, Patrick. We appreciate your business! 

David Elder
General Manager
RACHEL M S. on 10/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Job"
the service center is professional and friendly. I never feel like they're just trying to get more money from me.
Vehicle: Toyota Yaris
Category: Service
Service Date: 10/06/2017
Review Created: 10/12/2017 04:50 PM
David E., General Manager at Toyota of Gladstone responded on 10/14/2017

Thank you for your great review, Rachel. We're glad to hear you enjoy your time at the store. Please feel free to let us know if there's ever anything we can do better. Thanks! 

David Elder
General Manager
DONALD JOHN H. on 10/12/2017
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"Great service and great people"
Toyota of Gladstone made a trip to the service department a pleasure. My truck was delivered faster than the time quoted and the staff was great.
Vehicle: Toyota Tundra 4WD
Category: Service
Service Date: 10/05/2017
Review Created: 10/12/2017 04:49 PM
David E., General Manager at Toyota of Gladstone responded on 10/14/2017

Thank you for your kind words, Donald. We appreciate you! 

David Elder
General Manager
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