Vision Hyundai, Rochester's largest Hyundai Dealer offers the best in service for you and your Hyundai Vehicle.Vision Hyundai, Rochester's largest Hyundai Dealer offers the best in service for you and your Hyundai Vehicle.
My wife and I started our purchase and completed most of the paperwork. We returned to finalize the sale 3/2/23 and we’re kept waiting 4hrs. By the time we saw Munzie for financing, we were exhausted and didn’t notice when he blocked the amount I was financing by covering with his left hand while showing me the low APR. The next day we realized that he had increased the financed amount by over $600 without consent or disclosure. Further, after agreeing to a deal, they added hundreds of dollars to the sales price and buried it. We never received a full accounting nor full sales agreement only the second page. Additionally, they added charges for items we NEVER agreed to purchase. This included LoJack, 2 service agreements we were told were included and paint protection all totaling to $1777 and they FORGED my signature and it appears on these documents all EXACTLY IDENTICAL. We spoke with Zack Davern and he assured us that he would correct it by sending us a refund of $2692 “in 2 weeks or I’ll drive it to Webster myself”. Well after 3 weeks, he and the salesman Phil Simmons stopped answering calls, texts and emails. The refund was never sent. We are taking this beyond the BBB but want others to be warned. This $1777 was taken from us without ever producing any of the paperwork to us during the sale yet my exact same signature shows up on forms that I never signed. This same $1777 appears in many reviews as does the term ‘forged’ in reference to this dealership. I still do not have a complete purchase agreement. We have been stolen from and will be seeking recompense here or elsewhere. Fraud and forgery are serious. Resistall form has someone’s signature but not mine and we never agreed to it. Did not agree nor did I sign LoJack’s $699 and this is the same signature, an exact copy, that appears on a $230 Atlantic coast warranty along with a truwarranty antitheft protection for $449 I did not sign.. I expect the $2692 refund I was promised from Zack Davern and not less
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My wife and I started our purchase and completed most of the paperwork. We returned to finalize the sale 3/2/23 and we’re kept waiting 4hrs. By the time we saw Munzie for financing, we were exhausted and didn’t notice when he blocked the amount I was financing by covering with his left hand while showing me the low APR. The next day we realized that he had increased the financed amount by over $600 without consent or disclosure. Further, after agreeing to a deal, they added hundreds of dollars to the sales price and buried it. We never received a full accounting nor full sales agreement only the second page. Additionally, they added charges for items we NEVER agreed to purchase. This included LoJack, 2 service agreements we were told were included and paint protection all totaling to $1777 and they FORGED my signature and it appears on these documents all EXACTLY IDENTICAL. We spoke with Zack Davern and he assured us that he would correct it by sending us a refund of $2692 “in 2 weeks or I’ll drive it to Webster myself”. Well after 3 weeks, he and the salesman Phil Simmons stopped answering calls, texts and emails. The refund was never sent. We are taking this beyond the BBB but want others to be warned. This $1777 was taken from us without ever producing any of the paperwork to us during the sale yet my exact same signature shows up on forms that I never signed. This same $1777 appears in many reviews as does the term ‘forged’ in reference to this dealership. I still do not have a complete purchase agreement. We have been stolen from and will be seeking recompense here or elsewhere. Fraud and forgery are serious. Resistall form has someone’s signature but not mine and we never agreed to it. Did not agree nor did I sign LoJack’s $699 and this is the same signature, an exact copy, that appears on a $230 Atlantic coast warranty along with a truwarranty antitheft protection for $449 I did not sign.. I expect the $2692 refund I was promised from Zack Davern and not less