Vision Hyundai, Rochester's largest Hyundai Dealer offers the best in service for you and your Hyundai Vehicle.Vision Hyundai, Rochester's largest Hyundai Dealer offers the best in service for you and your Hyundai Vehicle.
Tried to do most of the work ahead of time to minimize my time in the dealership. Went through the inventory on their website, found a specific vehicle, and started to process to "save today's sales price". I completed an order that evening, and was happy with the numbers. There was also a finance manager in the chat box and I let her know I completed the order and let her know the VIN of the vehicle I did the order on (originally I started an order on the wrong one but I wanted the darker interior) and that I even did the credit app online. I get a call the next morning from her asking "are you still planning on coming in today?" and I said "yes, I'll be right there". She sits me down I'm front of one of her salesman and I immediately pull up the email with the order and all and said hey hopefully this is real easy for both of us, here's the car I want, I already did an order and crunched the numbers on YOUR website, and did the credit app and everything. He says "wellll I'm gonna be upfront with you this vehicle has some rebate on there that was an error and they accidentally doubled it sooo these numbers are gonna be way off so the monthly payment you were quoted is going to be way off"... Well much for saving my time in front of a car salesman because now I was back to square one. First of all these rebates and incentives were outlined on their website and were applied on almost all of the models of this car on their lot, so that's quite a glitch. And secondly, I feel like this could have been caught by the finance manager when I sent her a message in the chat saying I completed an order and gave the VIN before she called me in the morning and asked if I was coming in. But now they've got me in the door, right? If she called me that morning and said hey, I know this is the car you're looking at, but I just wanna let you know the order you completed is gonna be a little off, I probably just would've said ok nevermind then. So basically at that point I'm in front of a car salesman at square one, but I just said I came in here with a certain expectation, and apparently there was an error on your end, so if you can't meet that expectation that you gave me, then thank you have a nice day. In the end I know it was a good deal, but on leasehackr I've seen leases go out with similar rates so while it is totally possible that there was an error on their end they probably could've made it work if they really wanted to, so they were also possibly trying to hold money from me somewhere.
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