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Voss Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,444 Reviews)
85
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94
Total ReScores
4.5
ReScore Average
85
Net Promoter Score ®

Business Details

About

Voss Hyundai’s factory certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead. Voss Hyundai’s factory certified technicians are trained to ensure your Hyundai vehicle runs well for the road ahead.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(937) 428-2400

Business Hours

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Eastern Time (US & Canada)
766 Miamisburg Centerville Rd Centerville, OH 45459
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3,444 Reviews)

Verified Customer
Los Angeles, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Not Provided
The Voss Hyundai Dealership and Service Center is sparkling clean, so I was glad to bring my car here when traveling. I brought my car in for an oil change, tire rotation and to check a slow leak in my front passenger tire. I bring the car in and about 45 or so minutes later it is finished. I leave and about 30 minutes decide to look at the front passenger tire, ensuring rotation. To my chagrin the passenger tire was not rotated - was the other side? Because of the slow leak, I noticed a distinct mark on the front tire that is not on any of the other tires. So, I brought the car back for the rotation. I would expect a refund for the tire rotation, seeing how they didn't do the work, but none was offered. They quickly rotated the tire and sent me on my way.

Yet, 2 days later, the car is indicating that the rear passenger tire is low. In other words, they didn't fix the slow leak - did they look for an answer? They told me it was due to a bolt (or something like that) when asked about after the original service and told no charge. Yet, why is the system indicating air is low? If they didn't rotate the tire, which the technician claimed he forgot to do because he had to help someone else, did they look into this issue? Who knows?

In all, I would find it difficult to bring my car back to this dealer for service. I don't believe I received the services I paid for.
Not Recommended
Douglas B. from Voss Hyundai responded on 09/29/2015 12:20 PM

Hello,
     I would like to offer you a complementary oil change due to the service that you had received. I believe the advisor and the tech had not communicated with each other as we normally do. 
     I appreciate your feedback on the cleanliness of our shop and your feedback on the service that you had received. I value every customers time and try to instill that in all of the service employees. Please feel free to contact me if i can be of assistance.

Thank you 

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net

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