Not satisfied with the overall process of getting a loaner. Don't understand why the customer ha to provide credit card information for a loaner. Sounds more like a rental. After the service tech processes your car in then you have to go through another process to get the loaner. The agent that gave me the loaner talked so fast that I signed for extra protection unknowingly and ended up paying $46. I had to wait in the customer lounge after turning my car in for the loan (See Below) rep to come and get me. When customers come in they are more than likely headed to work or are taking time off to drop their car off. Less time is important to them. My experience with other dealers (I'll use Mercedes as an example) is much smoother for drop offs. The same person that processes you in does the paperwork for the loaner and then gets you in the loaner. Every time I come in I have to produce a credit card and a drivers license and listen to what options I have (See Below) with the loaner. Again it sounds more like a rental agreement than a loaner. Audi makes awesome cars no doubt but after the purchase the biggest complaint from customers is customer service. Customers just want to feel important after they buy a vehicle. I have no problem with the Service Department at all. I think they are great. It's just the process to drop off your vehicle and get a rental.
Recommended
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
Verified Customer