White Bear Lake Superstore Review from Chris I. on 02/06/2012

Chris I.

Hugo, MN

Chevrolet Silverado

White Bear Lake Superstore

02/06/2012

Verified Customer

Category: Service

Bad customer service!!

I had my oil changed at the superstore well a few days later I had a pool of oil in my driveway. I crawl under my truck and notice that they didn't put my oil filter on tight enought. I ended up buying 3 quartz of oild so that I could drive my truck back down to the superstore. They changed my oil again, but I never got my money back or any free oil changes for what happened. They played it off like it was not a big deal. Won't be back very disappointed.

Not Recommended

John B. from White Bear Lake Superstore responded on 02/14/2012 11:33 AM

Thank you for your feedback Chris. Sorry to hear you were very disappointed about your experience at the White Bear Lake Superstore. Our goal is 100% customer satisfaction. A mistake occurred in your situation. Our process when changing oil is to make sure filters are always installed properly and it appears that in this situation, it was not. We’ve shared your concerns with the technician to ensure the filters are installed properly in the future. Jerry Griffis, Service Manager, has attempted to contact you to discuss your inconvenience. Please feel free to call Jerry at 651-426-0285.