Wilson County Hyundai


Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

833 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75
Original
Overall Rating 2.25926/5Overall Rating 2.25926/5rating 2.25926rating 2.25926rating 2.25926
98% Would Recommend
100% Business Response
Latest Review about 12 hours ago
W M. on 09/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Considerate and Timely "
Randy and his Service team are always considerate and timely! They actively work to take care of their customers
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 09/21/2017
Service Type: Maintenance
Review Created: 09/25/2017 02:44 PM
Verified Customer on 09/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Efficient and reasonable time frame completed."
If you have an appointment, service takes an hour. Other things recommended, but not pushed.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/25/2017 04:38 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/25/2017

Dear valued Customer
Thank you so much for the opportunity to be your service provider and completing this survey. Wilson County Hyundai strive to be the very best, training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service and earn that 5th star.

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service is good"
review
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/22/2017 06:56 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/25/2017

Dear Valued Customer
Thank you so much for taking time from your busy day and completing this survey. Wilson County Hyundai strives to make all their Hyundai family members feel welcome and give the very best in customer service. We value your business and look forward to your return visit.

Randy Jackson
Parts and Service Director
615-444-5564
Phyllis W. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"customer service "
Y'all strive to make the customer happy
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/22/2017 06:16 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/25/2017

Hello Phyllis
I hope you are enjoying your Sonata, they are great cars and fun to drive. I would like thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They stand behind their brand!"
Top notch, always there for Hyundai customers! Tina and team are great!
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 06:21 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/22/2017

Dear Valued Customer
Thank you for giving us your feedback! Our goal is always to provide excellent service and get you back on the road as quickly as possible. Earning your five-star review is very important to us.
Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Gregory H. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service from a company you can trust."
WCH has always completed my maintenance and repairs in a timely manner. Unlike most of the larger chain dealerships, I've never felt pressured or like they were just trying to push unnecessary services.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/21/2017 12:36 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/22/2017

Hello Gregory
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Patricia H. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly service "
Yes
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/20/2017 01:33 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/20/2017

Hi Patricia,
Thank you for giving us your feedback! Our goal is always to provide excellent service and get you back on the road as quickly as possible. Earning your five-star review is very important to us.. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service provider and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Nancy S. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Staff competency "
Excellent
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/20/2017 11:26 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/20/2017

Hi Nancy
I hope you are enjoying your Sonata, they are great cars and fun to drive. Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Kellee W. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Continuously great service "
Always receive wonderful customer service.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/19/2017 06:48 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/20/2017

Hi Kellee
I am so honored to be your service department. Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Service was fast, and we were fit in on a very busy day.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:46 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/19/2017

Dear Valued Customer
Thank you for the opportunity to be your service provider and completing this survey. Wilson County Hyundai strives to be the very best in customer service and we value your business. We look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
WILLIAM S. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service and great people"
As Arnold says "I be back"
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 09/16/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:15 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/19/2017

Hello William
In this instance I am glad Arnold will be back,we enjoy all our Hyundai family members. Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our  family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change"
easy to get too
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 07:23 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/19/2017

Dear Valued Customer 
Wilson County Hyundai appreciates each of their Hyundai family members, I would like to thank you for taking time out of your busy day to complete this survey. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
RONNY P. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
service was on time--coffee was excellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 05:00 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/18/2017

Hell Ronny
Wilson County Hyundai would like to thank you for taking time out of your busy day to complete this survey and rating us 5 stars. Our service department strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and look forward to your return visit.

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Servicre"
Wilson County Motors does a great job in taking care of my 2015 Genesis, and also of taking care of me while the car is being serviced.

Thanks
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/17/2017 09:45 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/18/2017

Dear Valued Customer
Wilson County Genesis works hard to earn your business and provide the very best in customer service.  Thank you so much for taking time out of your busy day to complete this survey. Wilson County Genesis strives daily to exceed our customers expectations and to make all our Genesis family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Ashley W. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love Hyundai"
Service was fast
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/15/2017 06:32 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/18/2017

Hi Ashley
Wilson County Hyundai works hard to earn your business and provide the best in customer service. Thank you so much for the opportunity to be your service provider completing this survey.  We look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Gary S. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wilson Co Hyundai Service Department"
Great place for service, friendly and helpful staff, timely, efficient. I was unaware of a recall, they let me know and fixed it.
Vehicle: 2014 Hyundai Azera
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 02:08 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/15/2017

Hello Gary
Thank you for giving us your feedback! Our goal is always to provide excellent service and get you back on the road as quickly as possible. Earning your five-star review is very important to us. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service provider and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Gregory M. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, great people"
Randy and crew are very professional and the services performed are top rate!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 11:40 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/15/2017

Hello Gregory
Thank you so much for the opportunity to be your service provider and completing this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Linda B. on 09/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Courteous, friendly and seemed to want to please."
Will go back. I needed a part and relied on their knowledge as mechanics and hopefully their integrity as a business.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/14/2017 03:11 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/14/2017

Hello Linda
Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service and earn that 5th star.

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always !!"
I'll never take my car anywhere else !!!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/14/2017 03:03 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/14/2017

Hi Kevin
Wilson County Hyundai strives to be the very best in customer service. I would like to thank you for the opportunity to be your service provider. Our goal is always to provide excellent service and get you back on the road as quickly as possible. Earning your five-star review is very important to us. We are your one stop shop for all your automotive needs, and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
COLEMAN H. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
Very friendly staff and very efficient
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 10:51 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 09/14/2017

Hello Hanna
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
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