Wilson County Hyundai


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

613 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.7499983/5Overall Rating 4.7499983/5Overall Rating 4.7499983/5Overall Rating 4.7499983/5rating 4.7499983
Original
Overall Rating 2.41667/5Overall Rating 2.41667/5rating 2.41667rating 2.41667rating 2.41667
98% Would Recommend
100% Business Response
Latest Review about 17 hours ago
Nikki A. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love This Place!"
Excellent customer service, Timely service. Personnel courteous and welcoming.
Explanations about services rendered in down-to-earth terminology.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/11/2017
Service Type: Maintenance
Review Created: 04/22/2017 04:10 PM
Edna B. on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Much better than experience than previous Hyundai dealership"
After several incidents at a different dealership I told my grandma I was taking her car to Wilson county Hyundai. Much better experience, easy online appointment setting, super nice lady who signed me in and brought out paperwork. Grandma was impressed with the check list she got showing what they checked and the condition it was in- never got anything like that from previous dealership...
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/22/2017 04:09 PM
Verified Customer on 04/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Efficient and quick
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/22/2017 05:46 AM
Larry M. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service!"
Excellent customer service!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/21/2017 03:03 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/21/2017

Hi Larry
Thank you for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service.

Randy Jackson
Parts and Service Director
615-444-5564
Joel G. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"In and out in a timely manner"
The receptionist and all the staff are friendly and make you feel welcome.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 04/18/2017
Service Type: Maintenance
Review Created: 04/21/2017 02:40 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/21/2017

Hi Jeff, 
We appreciate you allowing us to be you car care provider. Our goal is to provide fast and friendly service to all our customers at every visit. I hope you are enjoying you Tucson, they are great vehicles and fun to drive. Please let us know if we can assist you for any of your automotive needs.  

Randy Jackson
Parts and Service Director
615-444-5564
Robert G. on 04/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and attitude"
We've bought and serviced 3 cars from Wilson County Hyundai, and will continue to do business with them
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 04/19/2017
Service Type: Maintenance
Review Created: 04/21/2017 11:18 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/21/2017

Hi Robert
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what we want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

 

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
5 Star service
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 04/13/2017
Service Type: Maintenance
Review Created: 04/19/2017 02:08 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/19/2017

Dear Valued Customer
Thank you for the opportunity to be your service department and rating us 5 stars. We hope to see you soon for your next service.

Randy Jackson
Parts and Service Director
615-444-5564
Patrick O. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best place to get your car serviced and repair"
Trustworthy, honest and does what they say. What a refreshing welcome to what dealerships should be... Thanks Randy
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/10/2017
Service Type: Repair
Review Created: 04/19/2017 02:01 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/19/2017

Hi Patrick
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Roger W. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I've never been disappointed with the service! "
The service staff are always friendly and do a great job of explaining everything.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 04/17/2017
Service Type: Maintenance
Review Created: 04/19/2017 11:01 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/19/2017

Hi Roger 

Hi Roger
Thank you for giving us your feedback! Our goal is always to provide excellent service and get you back on the road as quickly as possible.  Earning your five-star review is very important to us.  I hope you are enjoying your Elantra they are great cars and fun to drive. Thank you for your business!

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable staff"
Fantastic
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/15/2017
Service Type: Maintenance
Review Created: 04/19/2017 10:23 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/19/2017

Dear Valued Customer
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Jared L. on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I've always had such great service! Especially from the service dept! "
I've always had such great service! Especially from the service dept!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/10/2017
Service Type: Repair
Review Created: 04/19/2017 10:21 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/19/2017

Hi Jared
Thank you so much for taking time out of your busy day to reply to this survey. I am so appreciative that we have the opportunity to be your service department. We work hard to ensure each and every time all whom visit Wilson County Hyundai receives the very best in customer service. Our employees are our greatest assets. I hope you are enjoying your Elantra, they are great cars and fun to drive. Please let us know if we can be any assistance for all your automotive needs.

Randy Jackson
Parts and Service Director
615-444-5564
James S. on 04/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, friendly service"
Staff are always very nice and make you feel at home. They get the routine items done quickly and let me know if there is anything unexpected to look out for. I enjoy coming here.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 03/31/2017
Service Type: Repair
Review Created: 04/14/2017 06:41 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/17/2017

Hi James
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what we want our Dealership to represent. I hope you are enjoying your Elantra the are great cars and fun to drive. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Kevin W. on 04/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Last visit "
The service was great...But the staff walking through the lobby waiting area needs a crash course in manners.Also the snacks need to be improved.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 04/01/2017
Service Type: Maintenance
Review Created: 04/07/2017 05:36 PM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/10/2017

Hi Kevin
Our goal is to consistently provide an exemplary level of customer service to all of our guests.  Based on the events you describe, we did not meet that goal.   We apologize for your recent experience, and your comments will be used for coaching and training our employees. We do appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Timothy J. on 04/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best service!!!"
They have the best staff and they are the friendliest in the business! They recommend items that need attention but do not ever pressure you! Very courteous!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 03/31/2017
Service Type: Maintenance
Review Created: 04/04/2017 11:28 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/04/2017

Hi Timothy
Thank you so much for taking time out of your busy day to complete this important survey. We value you and your business and are very grateful for your kind comments expressing what I want our Dealership to represent. We are honor to be your service department. Our goal is always to provide excellent service and get you back on the road as quickly as possible, we look forward to seeing you next visit. 

 

Randy Jackson
Parts and Service Director
615-444-5564
Brian C. on 04/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Best Is Wilson County Hyundai "
Thank you for the excellent service as always!!! Tina and Ms. Morgan were so kind and clear in getting my car's check engine light taken care of in addition to basic maintenance! Thank you Tina, Ms. Morgan, and all the awesome staff and car technicians who always do excellent work!!!
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 03/30/2017
Service Type: Maintenance
Review Created: 04/04/2017 09:21 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/04/2017

Hi Brian
Our employees are our greatest asset, and it’s always great to hear how we have gained our customers trust and loyalty with servicing their Hyundai.  We work very hard to ensure that happens with every customer on every visit, and look forward to seeing again next time.

Randy Jackson
Parts and Service Director
615-444-5564
BRUCE V. on 04/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A Great Place To Go!"
Took my Sonata in for the first oil change. This dealer charges the same or less than a quick lube and I have the piece of mind that Hyundai Techs are the only ones putting their wrenches on my new car. Megan, one of the assistant service managers did a great job keeping me informed and the oil change was fast!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/30/2017
Service Type: Maintenance
Review Created: 04/04/2017 06:30 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/04/2017

Hi Bruce
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We hope you are enjoying your Sonata they are great cars and fun to drive. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Kimberly W. on 04/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Vehicle service"
We drive from Cookeville to have our vehicle serviced here. Randy goes the extra mile to ensure our needs are met.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 03/30/2017
Service Type: Maintenance
Review Created: 04/03/2017 10:28 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/04/2017

Hi Kimberly
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. I hope you are enjoying your Sonata they are great cars and fun to drive. We appreciate the opportunity to be your service department and look forward to your next visit.

Randy Jackson
Parts and Service Director
615-444-5564
Verified Customer on 03/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service as always !!"
Great service as always !!
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 03/29/2017
Service Type: Maintenance
Review Created: 03/31/2017 10:34 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/02/2017

Dear Valued Customer
Thank you so much for taking time out of your busy day to complete this important survey. We value you and your business and are very grateful for your kind comments expressing what I want our Dealership to represent. We are honor to be your service department. Our goal is always to provide excellent service and get you back on the road as quickly as possible, we look forward to seeing you next visit. 

 

Randy Jackson
Parts and Service Director
615-444-5564

Kay D. on 03/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Local owners"
Timely service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 03/23/2017
Service Type: Repair
Review Created: 03/31/2017 05:20 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 04/02/2017

Hi Kay
Thank you so much for taking time out of your busy day to complete this important survey. We value you and your business and are very grateful for your kind comments expressing what I want our Dealership to represent. We are honor to be your service department. Our goal is always to provide excellent service and get you back on the road as quickly as possible, we look forward to seeing you next visit. 

 

Randy Jackson
Parts and Service Director
615-444-5564
Joel W. on 03/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very knowledgeable staff"
10
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 03/27/2017
Service Type: Maintenance
Review Created: 03/30/2017 10:36 AM
Randy J., Parts and Service Director at Wilson County Hyundai responded on 03/30/2017

Hi Joel
Thank you so much for taking time out of your busy day to complete this survey. Wilson County Hyundai strives daily to exceed our customers expectations and to make all our Hyundai family members feel welcome. We value you and your business and are very grateful for your kind comments and expressing what I want our Dealership to represent. We appreciate the opportunity to be your service department and look forward to your next visit.

 

Randy Jackson
Parts and Service Director
615-444-5564

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