Phenomenal Car; Terrible Service and Warranty
I love this car, however I've had nothing but trouble trying to get some tire problems fixed. Hit a pothole and bent a rim while driving down to a 2-week vacation. Dealership service center was hard to get hold of. Finally got an appointment for the day before we left and they couldn't get the part in time. Tried contacting dealership service center by my home, and after multiple weeks of leaving messages and calling in different times of the day was completely unable to even once talk to someone from Genesis service. During this, hit another pothole which completely blew the tire, and also created a side-wall bubble on another tire (which now also requires replacing). Contacted 3rd dealership service and they looked at it, but this time the Warranty people refused to approve the repair without visual proof, which they have not provided any way for us to do for them. I haven't been able to drive my car normally for over 2 months, and not at all for the last 2 weeks. These are great cars until something breaks.