This Thursday when I drove at 90, the dashboard of my old C300 turned to full red with battery icon i
n it, also steering is difficult. Per ChatGPT, it is not a simple battery issue but probably related with charging system. I immediately stoped and towed it here. It was diagnosed quickly and fixed within two days considering there are lots of other appointments and near holidays. The real issue is drive belt and acc belt idler pulley which caused charging problem. I am so thankful because it is near Christmas and I really need the car for my work. The admin and engineers here are awesome! I really appreciate it!
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They are very efficient and professional, I ask if I could wait for the oil change, Mike check and sa
id it’s possible and he told me it’ll take about an hour and the job was done in an hour, will done Alki auto
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John was great. He was very knowledgeable about the vehicle and easy to work with. The price they cam
e up with for our trade-in was right inline with what I was expecting. When he came up with the price of the car and I countered, he was empowered to go to the computer and figure out the lowest price on his own without having to go to a manager or get someone else involved. Finance still took a long time, but that was no surprise. I would go here again for sure.
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I had a great experience with Repair Revolution today. I called them because my car was leaking fluid
. They advised me that I would save money if I took the car to the dealership (because it is still under warranty), but offered to do a complimentary fluid check in the meantime. And I am so glad they did, because they found that the dealership had not seated the oil filter properly, and the engine was leaking oil! Gabe took the time to explain everything to me, and even took detailed pictures for me to share with the dealership when I take it in. I left feeling informed and empowered. Thank you so much!
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